Front Desk Agent

Kaizen Lab Inc.; Manning Park; On-site; CAD 23,419 - 30,307; Full time

Benefits offered by this job

Free Rent

Seasonal Activities Pass

Rentals & Lessons

Medical & Wellness Services

Grocery pick up service

Discounts at Country Store/Restaurant

Job summary

Manning Park Resort in British Columbia is seeking a Front Desk Agent to provide a warm welcome, manage check-ins/outs, and assist guests with information about Alpine and Nordic activities and nearby facilities.

Role requires hospitality experience, strong customer service, and the ability to work in a fast-paced environment while collaborating with multiple departments. Staff housing is available; this is a year-round position.

Qualifications

• 6+ months experience as Front Desk Agent in hospitality or hotel industry.
• Strong customer service skills and a friendly attitude.
• Self-motivated, responsible and able to prioritize duties.
• Ability to work in a high-paced environment, both independently and in a team.
• Knowledge of the park and surrounding area or willingness to learn.

Responsibilities

• Welcome guests, check-in and check-out, and assist with requests.
• Handle incoming/outgoing calls on switchboard promptly.
• Manage reservations and inquiries via in person, phone, and email.
• Maintain guest accounts and communicate resort information.
• Ensure accurate information on facilities, rates, policies and packages.
• Maintain front/back office and kitchen area cleanliness.
• Support balance of cash floats for accounting.
• Follow safety procedures and log incidents as needed.

Skills

Customer service

Communication

Team player

Multi-tasking

Problem solving

Tools

Reservation system

Switchboard

Base radio

Email handling

Job description

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently looking for our next great team member as a Front Desk Agent to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you!

Responsibilities include (but not limited to):

• Welcome, check-in, check-out, and assist guests.
• Handle incoming / outgoing calls on switchboard in a timely manner.
• Handle reservations: answer guest inquiries in person, by phone and email in a timely manner; take information for reservations or wait lists
• Maintain guest accounts.
• Provide correct information on the resort facilities, Alpine and Nordic skiing, campgrounds, boathouse, and surrounding areas, room rates, cancellation policy and packages.
• Interact in a friendly, courteous manner with guests and staff at all times.
• Check the message slot and communication folder daily when coming on shift.
• Relay messages for guests and for staff in a timely manner.
• Maintain communications with other workers within multiple departments
• Maintain security of building.
• Follow the Standard Operating Procedures in place
• Be familiar with all fire, safety, and emergency procedures.
• Record maintenance problems, incident reports and handover sheets for any incidents or problems that have come up that others should be aware of.
• Maintain cleanliness of front office, back office, and kitchen area.
• Support the accounting department with balancing cash floats.

Job Requirements/Qualifications:

• Minimum 6-months experience as a Front Desk Agent in the hotel industry.
• Strong customer service skills.
• Responsible and self-motivated individuals able to assess and prioritize necessary duties.
• Ability to work in a high-paced environment, both as an individual and team player.
• Knowledge of the park and surrounding area (or intent to learn).
• Knowledge of switchboard and base radio.
• Knowledge of computers in regard to emails, receiving and responding to inquiries in a quick and efficient manner
• Experience with reservation system is an asset.

This is a year-round position.

Benefits:

• Free Rent - Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)
• Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)
• Monthly onsite Medical & Wellness Services
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge