Front Desk Agent

Manning Park Resort; Manning Park; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Free Rent

Seasonal Pass

Free Rentals & Lessons

Medical & Wellness

Grocery Pick Up

Store Discounts

Job summary

Manning Park Resort in British Columbia is looking for a Front Desk Agent to join our Accommodations team. You will welcome guests, handle check-ins and check-outs, answer calls, and provide accurate information about facilities, rates, and local area.

This year-round role requires at least 6 months in a front desk/hotel setting, strong customer service, and the ability to work quickly as part of a friendly team. Staff housing is available, and several employee benefits are offered.

Qualifications

• Minimum 6-months experience as a Front Desk Agent in the hotel industry.
• Strong customer service skills.
• Responsible and self-motivated individuals able to assess and prioritize duties.
• Ability to work in a high-paced environment, both as an individual and team player.
• Knowledge of the park and surrounding area (or intent to learn).
• Knowledge of switchboard and base radio.
• Knowledge of computers in regard to emails, receiving and responding to inquiries in a quick and efficient manner
• Experience with reservation system is an asset.

Responsibilities

• Welcome, check-in, check-out, and assist guests.
• Handle incoming / outgoing calls on switchboard in a timely manner.
• Handle reservations: answer guest inquiries in person, by phone and email in a timely manner; take information for reservations or wait lists
• Maintain guest accounts.
• Provide correct information on the resort facilities, Alpine and Nordic skiing, campgrounds, boathouse, and surrounding areas, room rates, cancellation policy and packages.
• Interact in a friendly, courteous manner with guests and staff at all times.
• Check the message slot and communication folder daily when coming on shift.
• Relay messages for guests and for staff in a timely manner.
• Maintain communications with other workers within multiple departments
• Maintain security of building.
• Follow the Standard Operating Procedures in place
• Be familiar with all fire, safety, and emergency procedures.
• Record maintenance problems, incident reports and handover sheets for any incidents or problems that have come up that others should be aware of.
• Maintain cleanliness of front office, back office, and kitchen area.
• Support the accounting department with balancing cash floats.

Skills

Customer service

Team player

Self-motivated

High-paced environment

Tools

Reservation system

Switchboard

Job description

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently looking for our next great team member as a Front Desk Agent to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you!

Responsibilities include (but not limited to):

• Welcome, check-in, check-out, and assist guests.
• Handle incoming / outgoing calls on switchboard in a timely manner.
• Handle reservations: answer guest inquiries in person, by phone and email in a timely manner; take information for reservations or wait lists
• Maintain guest accounts.
• Provide correct information on the resort facilities, Alpine and Nordic skiing, campgrounds, boathouse, and surrounding areas, room rates, cancellation policy and packages.
• Interact in a friendly, courteous manner with guests and staff at all times.
• Check the message slot and communication folder daily when coming on shift.
• Relay messages for guests and for staff in a timely manner.
• Maintain communications with other workers within multiple departments
• Maintain security of building.
• Follow the Standard Operating Procedures in place
• Be familiar with all fire, safety, and emergency procedures.
• Record maintenance problems, incident reports and handover sheets for any incidents or problems that have come up that others should be aware of.
• Maintain cleanliness of front office, back office, and kitchen area.
• Support the accounting department with balancing cash floats.

Job Requirements/Qualifications:

• Minimum 6-months experience as a Front Desk Agent in the hotel industry.
• Strong customer service skills.
• Responsible and self-motivated individuals able to assess and prioritize necessary duties.
• Ability to work in a high-paced environment, both as an individual and team player.
• Knowledge of the park and surrounding area (or intent to learn).
• Knowledge of switchboard and base radio.
• Knowledge of computers in regard to emails, receiving and responding to inquiries in a quick and efficient manner
• Experience with reservation system is an asset.

This is a year-round position.

Benefits:

• Free Rent - Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)
• Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)
• Monthly onsite Medical & Wellness Services
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge