Alpine Guest Services Agent

Manning Park Resort; Manning Park; On-site; CAD 20,664 - 27,552; Full time

Benefits offered by this job

Free Rent

Seasonal Pass

Rentals & Lessons

Grocery Pick Up

Discounts at Store

Job summary

Manning Park Resort in British Columbia is seeking an Alpine Guest Services Agent to join our Alpine Guest Services team. You will assist guests with products and services, process reservations and tickets, and help ensure a memorable alpine experience.

As a seasonal role for the winter season (November–April), you will work weekends and holidays, provide friendly service, and support sales and guest inquiries in person, by phone, and by email.

Qualifications

• Strong customer service skills.
• Ability to work in a fast paced environment.
• Will be required to work Weekends & Holidays.
• Must be approachable, dependable and a strong team player.
• Good physical condition; ability to work in outdoor, adverse weather conditions and perform manual labor

Responsibilities

• Assist guests with products & services; in-person, by phone, and/or by e-mail.
• Provide guests with information about Alpine Services and Manning Park Resort.
• Prepare guest orders of rental equipment and tickets; processing payments through point-of-sale system.
• Distribute pre-purchased rentals & tickets and registering Snow School participants.
• Tech and adjust the rental equipment to meet specific customer needs.
• Tuning and repairs of Guest Alpine Equipment.
• Maintain a safe & clean environment for customers and colleagues at all times, including cleaning washrooms and keeping the Alpine Guest Services building sanitized.
• Set up and take down crowd control measures and snow school signage.
• Shoveling snow and maintaining a clear and ice-free environment around the AGS Building.
• Assist with Snow School Lessons if required (if certified).
• Administer online reservations
• Follow outlined policies to find solutions to guests issues
• Offer technical support for online purchases
• Assist with sales system issues and reports
• Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).
• Other tasks as required.

Job description

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as a Alpine Guest Services Agent to join our Alpine Guest Services team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

Responsibilities include: (but not limited to)

• Assist guests with products & services; in-person, by phone, and/or by e-mail
• Provide guests with information about Alpine Services and Manning Park Resort.
• Prepare guest orders of rental equipment and tickets; processing payments through point-of-sale system.
• Distributing pre-purchased rentals & tickets and registering Snow School participants.
• Tech and adjust the rental equipment to meet specific customer needs.
• Tuning and repairs of Guest Alpine Equipment.
• Maintain a safe & clean environment for the customers and colleagues at all times, including cleaning washrooms and keeping the Alpine Guest Services building sanitized.
• Set up and take down crowd control measures and snow school signage.
• Shoveling snow and maintaining a clear and ice-free environment around the AGS Building.
• Assist with Snow School Lessons if required (if certified).
• Administer online reservations
• Follow outlined policies to find solutions to guests issues
• Offer technical support for online purchases
• Assist with sales system issues and reports
• Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).
• Other tasks as required.

Job Requirements / Qualifications:

• Strong customer service skills
• Ability to work in a fast paced environment
• Will be required to work Weekends & Holidays
• Must be approachable, dependable and a strong team player
• Good physical condition; ability to work in outdoor, adverse weather conditions and perform manual labor
• Previous knowledge of the ski hill is an asset
• Previous use of a Point of Sales System is an asset
• Level 1 or higher Ski or Snowboard Certification is an asset

This is a Seasonal Position, so you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member, you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.

Benefits:

• Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
• Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self

At Manning Park Resort, we celebrate individuality and are committed to fostering an inclusive, respectful, and nature-focused workplace. We welcome applicants from all backgrounds and make hiring decisions based on experience, qualifications, and fit.

Join us and help make a difference.