Housekeeping Manager

Manning Park Resort; Manning Park; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Free Rent accommodation

Free Wi-Fi

Free Seasonal Activities Pass

Free Rentals & Lessons

Regular Grocery Pick Up Service

Discounts at Country Store & Dining

Job summary

Manning Park Resort is seeking a Housekeeping Manager to lead our housekeeping, laundry and janitorial teams at our BC mountain resort. You will ensure top-quality guest accommodations, manage staffing, schedules and safety protocols while maintaining inventory and equipment.

The role requires strong leadership, excellent communication, and a proactive approach to delivering exceptional guest experiences in a year-round resort setting.

Qualifications

• Experience supervising a medium to large Housekeeping division in a resort setting.
• Strong communication and problem-solving skills.
• Flexible to work as business levels dictate.
• Clean Driver's License.

Responsibilities

• Ensure guest accommodations are cleaned to prescribed standards.
• Maintain stock levels and order as required.
• Train and supervise housekeeping, laundry and janitorial staff.
• Schedule and assign daily tasks.
• Keep accurate time sheets.
• Follow safety protocols, including COVID regulations.

Skills

Supervising housekeeping

Team leadership

Communication

Problem solving

Tools

Carpet cleaners

Vacuum cleaners

Job description

Do youlove exploring and playing in the outdoors, making new friends, hanging aroundthe campfire, canoeing, kayaking, stand up paddle boarding, snowboarding,skiing, and snowshoeing? Well we have that, and more. Manning Park Resort is ayear round resort located between Hope and Princeton, BC. If you are ready toleave the hustle and bustle of city life, and enjoy outdoor fun and adventure,this is a great place to work. Staff housing is available, so your dream ofliving in the mountains is part of your adventure at Manning Park Resort.

We are presentlysearching for our next great team member as a Housekeeping Manager. If you can provide ourguests with an amazing experience, combined with working as an energetic partof our resort, we want to hear from you.

Responsibilities include: (but not limited to)

• Ensure all aspects of the Resort's guestaccommodations are cleaned to the prescribed standards of cleanliness
• Ensure that stock levels are maintained and orderedas required
• Train and supervise the housekeeping, laundry andjanitorial staff
• Scheduling and assigning of daily tasks
• Keep accurate time sheets
• Record maintenance issues and ensure units andequipment are in good repair
• Provide assistance ensuring the guest arrival, stayand departure processes fully integrated, and providing the guest with anexceptional level of service and quality
• Support and embrace a team atmosphere
• Maintain a high level of professionalism, providingexceptional guest service at all points of contact
• Complete all tasks in a timely manner within anindividual and multi-functional team environment
• Follow safety protocols, including adherence toCOVID regulations, hygiene and cleanliness
• Assist with emergency situations as required
• Work towards continuous improvement and quality inall areas

Job Requirements/ Qualifications:

• Experience supervising a medium to large Housekeepingdivision in a similar resort environment
• Ability to empathize and resolve team members' needs, complaints, and conflicts.
• Scheduling and general administrative dutiesrelated to the Housekeeping division
• Knowledge of a housekeeping department, bestpractices & Housekeeping SOPs
• Good physical condition, as this position isphysically demanding
• Excellent communication and problem-solving skills
• Team player and a self-starter, with the ability toeffectively work independently as required.
• Ability to take on work and projects and see themthrough to completion.
• Professional in attitude and appearance.
• Well organized with excellent attention to detail.
• Ability to work within and promote an innovativeand multi-tasked environment.
• Must be flexible to work as business levels dictate
• Able to handle, use and care for various machinerysuch as carpet cleaners, vacuums, etc.
• Clean Driver's License

Benefits:

• Free Rent accommodation - Bi-Weekly Utilities of $170 (including water, hydro, waste & heat)
• Free Wi-Fi
• Free Seasonal Activities Pass (Alpine & Nordicin Winter, Boathouse in Summer)
• Free Rentals & Lessons (Alpine & Nordic inWinter, Boathouse in Summer)
• Regular Grocery Pick Up Service
• Food& Retail Discounts in our Country Store, Pinewoods Restaurant, Bears DenPub & Daylodge