Alpine Guest Services Manager

Kaizen Lab Inc.; Manning Park; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Free Rent & Biweekly Utilities

Free Wi-Fi & Seasonal Activities Pass

Free Rentals & Lessons (Alpine & Nordi

Grocery Pickup Service

Food & Retail Discounts

Job summary

Manning Park Resort is seeking an Alpine Guest Services (AGS) Manager to lead our AGS team and ensure outstanding guest experiences at Manning Park Resort. The role reports to the Assistant General Manager and requires strong leadership in a dynamic alpine environment.

Responsibilities include training staff, managing operations across rentals, snow school, and guest services, and driving guest satisfaction while supporting sales of ski school, group bookings, season passes, and lift tickets.

Qualifications

• Minimum 2 years of supervisory or management experience leading diverse teams in a client service environment.
• Experience working at a ski resort in at least one relevant function (Snow School, Rentals and Repair, Guest Services).
• Strong computer skills including Excel, online sales platforms & POS.

Responsibilities

• Train, mentor and lead AGS staff and supervisors.
• Monitor tasks for rental, snow school, terrain park, ticket Sales & season pass sales.
• Improve guest satisfaction and profitability while upholding resort values.
• Manage inventory and submit orders as required.
• Ensure high levels of customer service and respond to complex inquiries.
• Coordinate AGS flow to ensure end-to-end guest satisfaction.
• Create a positive team environment and motivate AGS staff.
• Assist guests by phone, email, and in person with products & services.
• Maintain safe, clean environment for guests and colleagues.
• Support sales of Manning Park Resort products.

Skills

Supervisory experience

Customer service

Excel

POS systems

Accesso Paradox (asset)

Tools

Accesso Paradox

Job description

Do you love exploring and playing outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand-up paddleboarding, snowboarding, skiing, and snowshoeing? Well, we have that and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as an Alpine Guest Services (AGS) Manager to join our Alpine Guest Services team reporting to the Assistant General Manager. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we would like to hear from you.

Responsibilities include

• Train, mentor, and lead AGS Staff (including but not limited to AGS Agents, Snow School Instructors, AGS Supervisors, Shop technicians, and Snow School Supervisor)
• Monitor and delegate tasks for rental, snow school, terrain park, ticket sales, & season pass sales
• Create and implement strategies and initiatives to improve guest satisfaction and profitability while adhering to our mission and guiding values
• Manage inventory and submit orders as required
• Ensure high levels of customer service with the ability to respond to complex customer inquiries
• Manage the flow of AGS to ensure high level end-to-end customer satisfaction
• Create a positive team environment and motivate AGS Staff
• Assist guests with products & services in-person, by phone, and by e-mail
• Maintain a safe & clean environment, both inside and outside, for guests and colleagues at all times, including cleaning washrooms, cleaning floors, shoveling stairs and ramps, and keeping the Alpine Guest Services Building and other areas tidy
• Assist with sales system issues and reports
• Support the marketing, promotion, and sales of Manning Park Resort products (ski school, group bookings, season passes, and/or lift tickets)
• Other tasks as required

Job Requirements/Qualifications:

• Minimum 2 years of previous supervisory or management experience leading diverse teams in a client service environment
• Previous experience working at a ski resort in at least one of the relevant functions for this role (Snow School, Rentals and Repair, Guest Services). Experience in all areas is preferred
• Responsible and self-motivated individual able to assess and prioritize necessary duties.
• Strong computer skills, including Excel, online sales platforms & POS. Experience with Accesso Paradox software is an asset.
• Will be required to work weekends & holidays.
• Good physical condition; Able to work outdoors, in adverse weather conditions, and perform manual labor
• This role requires a full seasonal commitment (September to April). Potential to transition into a year-round role based on performance and business needs.

Benefits:

• Free Rent - Biweekly Utilities of $170 (Including maintenance, water, hydro, waste & heat)
• Free Wi-Fi * Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
• Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
• Regular Grocery Pickup Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self

At Manning Park Resort, we celebrate individuality and are committed to fostering an inclusive, respectful, and nature-focused workplace. We welcome applicants from all backgrounds and make hiring decisions based on experience, qualifications, and fit.

Join us and help make a difference. Apply today!