Alpine Guest Services Supervisor

Kaizen Lab Inc.; Manning Park; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Free Rent

Free Wi-Fi

Free Seasonal Activities Pass

Free Rentals and Lessons

Medical and Wellness Services

Grocery Pick Up Service

Food and Retail Discounts

Job summary

Manning Park Resort is seeking an Alpine Guest Services (AGS) Supervisor to lead and mentor the AGS team across ticketing, rentals, tech shop and retail. This seasonal role reports to the AGS Manager and focuses on delivering exceptional guest experiences while managing daily operations and staff performance.

Ideal candidates demonstrate strong leadership, time management, and a passion for outdoor winter recreation.

Qualifications

• Experience leading a guest services team in a resort setting.
• Ability to train and mentor staff across service areas.
• Strong organizational and multitasking abilities.

Responsibilities

• Train, mentor and lead AGS Staff (ticketing, rentals, tech shop, and retail).
• Oversee the Alpine Guest Services Building and report to the AGS Manager.
• Monitor and delegate tasks for rental, retail, snow school, ticket and season pass sales.
• Manage inventory and submit orders to AGS Manager.
• Ensure high levels of customer service and handle complex inquiries.
• Create schedules with the AGS Manager and foster a positive team environment.

Skills

Leadership

Team delegation

Customer service

Time management

Tools

POS

Excel

Job description

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next great team member as an Alpine Guest Services (AGS) Supervisor to join our Alpine Guest Services team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

Responsibilities include:

• Train, mentor and lead AGS Staff (including ticketing, rentals, tech shop, and retail).
• Oversee Alpine Guest Services Building and report directly to the AGS Manager.
• Monitor and delegate tasks for rental, retail, snow school, ticket and season pass sales.
• Manage inventory and submit orders as required to AGS Manager.
• Ensure high levels of customer service and respond to complex customer inquiries.
• Manage the flow of AGS to ensure high level end-to-end customer satisfaction.
• Supervise and evaluate AGS Staff and give constructive feedback in employee reviews.
• Help with creating schedules for the team with the AGS Manager.
• Create a positive team environment and motivate AGS Staff.
• Assist guests with products and services; in-person, by phone, and by e-mail.
• Provide guests with accurate information regarding Alpine Services and Manning Park Resort.
• Prepare guest orders of rental equipment, snow school lessons, and/or lift tickets; processing payments through point-of-sale system.
• Distributing pre-purchased rentals and tickets and registering Snow School participants.
• Tech and adjust the rental equipment to meet specific customer needs.
• Tuning and repairs of Guest Alpine Equipment and rental equipment when required.
• Maintain a safe and clean environment for guests and colleagues at all times, including cleaning washrooms, cleaning floors and keeping the Alpine Guest Services Building sanitized.
• Set up and take down crowd control measures and snow school signage.
• Shoveling snow and maintaining a clear and ice-free environment around the AGS Building.
• Follow outlined policies to find solutions to guests\' issues.
• Offer technical support for online purchases.
• Assist with sales system issues and reports.
• Assist in the marketing, promotion and sales of Manning Park Resort products (ski school, group bookings, season passes and/or day tickets).
• Other tasks as required.

Job Requirements / Qualifications:

• Strong leadership skills and the ability to delegate and execute tasks.
• Responsible and self-motivated individual able to assess and prioritize necessary duties.
• Ability to work in a high-paced environment as both an individual and team player.
• Effective time management and organizational skills.
• Strong computer skills including excel, online sales platforms and POS.
• Will be required to work Weekends and Holidays.
• Previous supervisory experience is an asset.
• Ski Hill knowledge is an asset specifically for ticketing, rentals or snow school.
• Good physical condition; Able to work in outdoor, adverse weather conditions and perform manual labor.
• This is a Seasonal Position and you must be able to commit to the role for the full Winter Season (November-April). As a seasonal team member, you may be presented with opportunities to cross train and support in other departments to meet seasonal demands.

Benefits:

• Free Rent - Biweekly Utilities of $170 (Including water, hydro, waste and heat)
• Free Wi-Fi
• Free Seasonal Activities Pass (Alpine and Nordic in Winter, Boathouse in Summer)
• Free Rentals and Lessons (Alpine and Nordic in Winter, Boathouse in Summer)
• Medical and Wellness Services
• Regular Grocery Pick Up Service
• Food and Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub and Daylodge

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