Housekeeping Supervisor

Manning Park Resort; Manning Park; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Free Rent – Bi-weekly Utilities $170

Free Seasonal Activities Pass

Free Rentals & Lessons

Regular Grocery Pick Up Service

Discounts in Country Store and on-site

Job summary

Manning Park Resort is hiring a Housekeeping Supervisor to lead the Accommodations team in a year-round, mountain resort setting located between Hope and Princeton, BC. This permanent role offers staff housing and the chance to ensure exceptional guest experiences across guest suites and shared spaces.

Responsibilities include training staff, scheduling tasks, monitoring productivity, and resolving guest concerns to maintain high cleanliness standards and smooth arrivals, stays, and departures.

Qualifications

• Minimum 2 years in housekeeping; 1 year supervisory experience preferred.
• Class 5 Driver's License required.
• Knowledge of housekeeping department and best practices.

Responsibilities

• Train and supervise housekeeping, laundry, and janitorial staff.
• Schedule and assign daily tasks.
• Maintain guest accommodation and communal areas to standards and timing.
• Resolve guest complaints and exceed expectations.
• Maintain safety and environmentally sound work practices.

Skills

Communication

Team leadership

Problem solving

Attention to detail

Job description

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next talented team member as a Housekeeping Supervisor to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

This is a permanent, year-round position with an immediate start.

Responsibilities

• Train and supervise the housekeeping, laundry, and janitorial staff.
• Support and embrace a team atmosphere.
• Monitoring and recording productivity of staff daily.
• Ensure all aspects of the Resort’s guest accommodation and communal areas are cleaned to the prescribed standards of cleanliness and timing.
• Schedule and assign daily tasks.
• Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Maintain an elevated level of professionalism, providing exceptional guest service at all points of contact.
• Manage inventory and complete orders in a timely manner.
• Keep accurate time sheets.
• Maintain safe and environmentally sound work practices.
• Record maintenance issues and ensure units and equipment are in good repair.
• Complete all tasks in a timely manner within an individual and multifunctional team environment.
• Assist with emergency situations as required.
• Work towards continuous improvement and quality in all areas.

Job Requirements / Qualifications

• 2 years of housekeeping experience (required) and 1 year of supervisory experience (preferred).
• Minimum Class 5 Driver's License (required).
• Knowledge of a housekeeping department and best practices required.
• Good physical condition, as this position is physically demanding.
• Excellent communication and problem-solving skills.
• A passion for guest service and a proven ability to consistently anticipate guest needs.
• Team player and a self-starter, with the ability to effectively work independently as required.
• Ability to take on work and projects and see them through to completion.
• Professional in attitude and appearance.
• Well organized with excellent attention to detail.
• Ability to work within and promote an innovative and multi-tasked environment.
• Awareness of environmentally sound practices with a commitment to this area.
• Must be flexible to work as business levels dictate.
• Ability to handle, use and care for various machinery such as carpet cleaners, vacuums, etc.

Benefits

• Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)
• Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self

At Manning Park Resort, we celebrate individuality and are committed to fostering an inclusive, respectful, and nature-focused workplace. We welcome applicants from all backgrounds and make hiring decisions based on experience, qualifications, and fit.