Housekeeping Supervisor

Kaizen Lab Inc.; Manning Park; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Free Rent – Bi-weekly Utilities of $/*

Free Seasonal Activities Pass

Free Rentals & Lessons

Regular Grocery Pick Up Service

Food & Retail Discounts

Job summary

Manning Park Resort is seeking a dedicated Housekeeping Supervisor to lead our Accommodations team at Manning Park, BC. This permanent, year‑round role offers staff housing and a chance to live in the mountains while delivering exceptional guest experiences.

Responsibilities include supervising housekeeping, laundry, and janitorial staff, scheduling daily tasks, and maintaining high cleanliness standards. The ideal candidate has 2 years of housekeeping experience and 1 year in a supervisory role

Qualifications

• 2 years of housekeeping experience (required) and 1 year of supervisory experience (preferred).
• Excellent communication and problem-solving skills.
• A passion for guest service and a proven ability to consistently anticipate guest needs.

Responsibilities

• Train and supervise the housekeeping, laundry, and janitorial staff.
• Support and embrace a team atmosphere.
• Monitoring and recording productivity of staff daily.
• Ensure all aspects of the Resort’s guest accommodation and communal areas are cleaned to the prescribed standards of cleanliness and timing.
• Schedule and assign daily tasks.
• Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Maintain an elevated level of professionalism, providing exceptional guest service at all points of contact.
• Manage inventory and complete orders in a timely manner.
• Keep accurate time sheets.
• Maintain safe and environmentally sound work practices.
• Record maintenance issues and ensure units and equipment are in good repair.
• Complete all tasks in a timely manner within an individual and multifunctional team environment.
• Assist with emergency situations as required.
• Work towards continuous improvement and quality in all areas.

Skills

Housekeeping

Supervision

Guest service

Communication

Job description

Do you love exploring, playing in the outdoors and making new friends while hanging around the campfire, by the lake or on the ski slopes? Well, we have that, and more! Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this place is for you. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next talented team member as a Housekeeping Supervisor to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

This is a permanent, year-round position with an immediate start.

Responsibilities include:

• Train and supervise the housekeeping, laundry, and janitorial staff.
• Support and embrace a team atmosphere.
• Monitoring and recording productivity of staff daily.
• Ensure all aspects of the Resort’s guest accommodation and communal areas are cleaned to the prescribed standards of cleanliness and timing.
• Schedule and assign daily tasks.
• Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Maintain an elevated level of professionalism, providing exceptional guest service at all points of contact.
• Manage inventory and complete orders in a timely manner.
• Keep accurate time sheets.
• Maintain safe and environmentally sound work practices.
• Record maintenance issues and ensure units and equipment are in good repair.
• Complete all tasks in a timely manner within an individual and multifunctional team environment.
• Assist with emergency situations as required.
• Work towards continuous improvement and quality in all areas.

Job Requirements / Qualifications:

• 2 years of housekeeping experience (required) and 1 year of supervisory experience (preferred).
• Minimum Class 5 Driver's License (required).
• Knowledge of a housekeeping department and best practices required.
• Good physical condition, as this position is physically demanding.
• Excellent communication and problem-solving skills.
• A passion for guest service and a proven ability to consistently anticipate guest needs.
• Team player and a self-starter, with the ability to effectively work independently as required.
• Ability to take on work and projects and see them through to completion.
• Professional in attitude and appearance.
• Well organized with excellent attention to detail.
• Ability to work within and promote an innovative and multi-tasked environment.
• Awareness of environmentally sound practices with a commitment to this area.
• Must be flexible to work as business levels dictate.
• Ability to handle, use and care for various machinery such as carpet cleaners, vacuums, etc.

Benefits:

• Free Rent – Bi-weekly Utilities of $170 (Including water, hydro, waste & heat)
• Free Seasonal Activities Pass (Boathouse in Summer, Alpine & Nordic in Winter)
• Free Rentals & Lessons (Boathouse in Summer, Alpine & Nordic in Winter)
• Regular Grocery Pick Up Service
• Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

Be Your Natural Self

At Manning Park Resort, we celebrate individuality and are committed to fostering an inclusive, respectful, and nature-focused workplace. We welcome applicants from all backgrounds and make hiring decisions based on experience, qualifications, and fit.