Front desk agent

firstnationsjob.com; Kamloops; On-site; CAD 32,000 - 52,000; Full time

Job summary

First Nations Job is seeking a front desk professional to support guest check-ins, reservations, and general information services at a hotel facility in Canada. You will register arrivals, handle changes to reservations, and assist guests with special needs, wake-up calls, and payments.

The role requires attentiveness, reliability, and the ability to thrive in a busy environment while delivering excellent customer service and local guidance to guests.

Qualifications

• Attention to detail is essential for accurate guest check-ins and billing.
• Ability to perform well in a fast-paced hotel environment.
• Dependability and strong organizational skills are required.
• Good judgement and reliable team collaboration are important.
• Clear communication and guest-service orientation are expected.
• Resourcefulness in resolving guest issues and requests.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Skills

Attention to detail

Team player

Judgement

Organized

Dependability

Resourcefulness

Ability to work in fast-paced

Job description

Tasks

• Investigate complaints and claims


• Register arriving guests and assign rooms


• Resolve complaints and claims


• Process group arrivals and departures


• Take, cancel and change room reservations


• Provide information on hotel facilities and services


• Provide general information about points of interest in the area


• Process guests' departures, calculate charges and receive payments


• Maintain an inventory of vacancies, reservations and room assignments


• Follow emergency and safety procedures


• Answer telephone and relay telephone calls and messages


• Assist clients/guests with special needs


• Contact customers to deliver requested wakeup calls

Work conditions and physical capabilities

• Attention to detail


• Fast-paced environment

Personal suitability

• Dependability


• Judgement


• Organized


• Team player


• Resourcefulness

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities


• Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees


• Support for youths: Participates in a government or community program or initiative that supports youth employment


• Support for Veterans: Participates in a government or community program or initiative that supports Veterans, offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)


• Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people


• Support for mature workers: Participates in a government or community program or initiative that supports mature workers, Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)


• Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities, applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

You can apply if you are:

• a Canadian citizen


• a permanent resident of Canada


• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.