Front desk agent

Fairfield Inn & Suites By Marriott; Kamloops; On-site; CAD 22,000 - 31,000; Full time

Job summary

Fairfield Inn & Suites By Marriott in Kamloops, BC is seeking helpers for volunteer-experience level hotel operations. Duties include checking in guests, answering inquiries and supporting guests with special needs. This on-site role requires reliable, client-focused individuals with strong communication skills.

Pay is hourly at 19.25 CAD with 35–40 hours per week. Employment is permanent and location-specific at the Kamloops hotel, with no remote option.

Qualifications

• Education: Secondary (high) school graduation certificate.
• Experience: Experience an asset

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.

Skills

Client focus

Oral communication

Written communication

Organized

Reliability

Team player

Education

Secondary school diploma

Job description

Volunteer Experience · Work Experience · Work & Career

Location: 1475 Hugh Allan Dr., Kamloops, BC, V1S 1J3

Salary: 19.25 hourly / 35 to 40 hours per week

Terms of employment: Permanent employment

Starts as soon as possible

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Tasks: Investigate complaints and claims, Register arriving guests and assign rooms, Resolve complaints and claims, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures, Clerical duties (i.e. faxing, filing, photocopying), Answer telephone and relay telephone calls and messages, Assist clients/guests with special needs, Contact customers to deliver requested wakeup calls

Personal suitability: Client focus, Excellent oral communication, Excellent written communication, Organized, Reliability, Team player

Employment groups: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities
• Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees
• Support for youths: Participates in a government or community program or initiative that supports youth employment
• Support for Veterans: Participates in a government or community program or initiative that supports Veterans, offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
• Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people
• Support for mature workers: Participates in a government or community program or initiative that supports mature workers, Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities, applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

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