front desk agent

Hilton Garden Inn Halifax Airport; Enfield; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Paramedical services coverage

Group insurance benefits

Job summary

Hilton Garden Inn Halifax Airport in Nova Scotia is seeking a Front Desk Agent for on-site hotel operations. The role involves welcoming guests, processing check-ins and check-outs, handling reservations, and providing information about local attractions and hotel services.

Candidates typically have 1–2 years of experience, strong customer service, and the ability to work on-site. The position offers on-site duties, teamwork with hotel staff, and opportunities to assist guests with special

Qualifications

• Minimum 1 year to 2 years of experience in a front desk/hospitality role.
• On-site role requiring presence at the physical location.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay messages
• Assist clients/guests with special needs
• Provide customer service

Education

Secondary (high) school graduation certificate

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Benefits

Health benefits

• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits