front desk agent

Canadas Best Value Inn & Suites; Charlottetown; On-site; CAD 17,000 - 22,000; Full time

Job summary

Canadas Best Value Inn & Suites in Charlottetown, PEI is seeking a front desk clerk to welcome guests, register arrivals and assign rooms at the on-site desk.

You will handle reservations, process group arrivals/departures, answer calls, provide information on hotel facilities and local attractions, manage payments, and balance daily cash reports in a fast-paced environment.

This role requires accuracy, reliability and strong customer service in a team setting.

Qualifications

• 1 to less than 7 months of experience in hospitality or customer service.
• Attention to detail and ability to multitask in a fast-paced hotel environment.
• Basic computer skills and willingness to learn front-desk procedures.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Provide customer service.

Skills

Excellent oral communication

Dependability

Organized

Team player

Attention to detail

Flexible

Education

No degree, certificate or diploma

Tools

Central reservation system (CRS)

Spreadsheet

Job description

Overview

Languages

• English

Education

• No degree, certificate or diploma

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Central reservation system (CRS)
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player