hotel night auditor

Best Western PLUS NorWester Hotel & Conference Centre; Northwestern Ontario; On-site; CAD 32,000 - 42,000; Full time

Job summary

Best Western PLUS NorWester Hotel & Conference Centre in Northwestern Ontario is seeking a Guest Services Agent to greet guests, handle check-ins/check-outs, manage reservations, and provide local information.

The role requires 2–3 years of hospitality experience, a secondary school diploma, and strong oral/written communication, attention to detail, and a team-focused attitude; computer skills and CRS experience are an asset.

Qualifications

• Secondary (high) school graduation certificate.
• 2 years to less than 3 years of experience in hospitality or related role.

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Work with minimal supervision

Skills

Excellent oral communication

Excellent written communication

Client focus

Dependability

Team player

Organized

Attention to detail

Flexible

Ability to work under pressure

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Central reservation system (CRS)

Spreadsheet

Internet

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort
• Resort

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Work with minimal supervision

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Central reservation system (CRS)
• Spreadsheet
• Internet

Sales experience

• Hotel and convention services

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Valid driver's licence
• Public transportation is not available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits

Other benefits

• Other benefits