Front Desk Agent - Full Time (NOC 64314)

Whitehorse Chamber of Commerce; Canada; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Whitehorse Chamber of Commerce is seeking a Front Desk Agent for full-time work in our facility. The successful candidate will greet guests, manage check-ins, and assist with reservations using our in-house system, while delivering friendly, professional service.

Responsibilities include handling inquiries via multiple channels, processing payments, and coordinating with hotel and restaurant services to ensure guest satisfaction.

Qualifications

• Grade 12 or higher, hospitality preferred.
• Hospitality management certificate is an asset.
• Strong communication and customer service skills.
• Ability to work in a team and coordinate with departments.
• Knowledge of conflict resolution and safe work procedures.

Responsibilities

• Greet guests in a friendly & courteous manner.
• Register arriving guests and assign rooms using the in-house reservation system.
• Follow check-in procedure and provide information about hotel & restaurant.
• Answer inquiries by email, phone, and in person.
• Present statements of charges to departing guests and process payments.

Skills

Customer service

Teamwork

Communication

Conflict resolution

Multitasking

Computer literacy

Education

Grade 12 or higher

Hospitality management certificate

Tools

In-house reservation system

Job description

Front Desk Agent - Full Time (NOC 64314)

Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then 35-40 hours per week
Vacancy: 2

Job Tasks:

• Greet guests in a friendly & courteous manner
• Register arriving guests and assign rooms, using the in-house reservation system efficiently
• Follow check-in procedure (giving information about hotel & restaurant)
• Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person
• Write offers to leisure and corporate guests
• Answer in-house phone calls from guests and arrange for amenities or services
• Provide information about services available in the community
• Respond to guests' complaints using in-house service recovery guidelines
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Work cooperatively with back of house staff to respond to guest needs
• Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit
• Perform daily opening and nightly closing procedure
• Operate in-house reservation system, POS and other platforms as needed
• Handover shift notes & other information to next shift

Responsibilities:

• Ensure Front Desk is clean and clutter free at all times
• Ensure our guests feel welcome and respected
• Perform duties assigned efficiently
• Operate Front Desk with minimal supervision
• Keep personal and guest safety at top of mind at all times
• Reliably report all inconsistencies in financial reports to management
• Maintain a professional and tidy personal appearance

Physical Demands:

• Must be able to stand and exert well-paced mobility for up to 6 hours in length
• Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
• Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

Education, Knowledge, Skills & Abilities

• Grade 12 or higher. Preference will be given to candidates with higher education
• Certificate of hospitality management an asset
• Knowledge of safe work procedures and guest conflict resolution
• Basic knowledge of customer service procedures such as journey mapping
• Ability to work in a team and efficiently communicate between departments