Guest Service Agent

Crescent Hotels & Resorts; Mississauga; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts and hotel perks

Opportunities for training and career發

Job summary

Crescent Hotels & Resorts is seeking a friendly Guest Service Agent to join our team in Mississauga. You will greet guests, assist with check-in/check-out, and deliver attentive, personalized service throughout their stay.

The role emphasizes strong communication, problem-solving, and a welcoming presence. You’ll coordinate with housekeeping and other departments, ensure smooth front-desk operations, and help create a memorable guest experience.

Qualifications

• Previous experience in hotel, hospitality, customer service, or a related field is an asset.
• Excellent communication and interpersonal skills.
• Strong customer-service and problem-solving abilities.
• Professional appearance and a positive, welcoming attitude.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, holidays, and varying shifts.
• Familiarity with hotel property-management systems is an asset.
• Additional languages are an asset.

Responsibilities

• Welcome guests with a warm, professional, and positive attitude.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Handle reservations, room assignments, payments, and guest accounts.
• Respond to guest inquiries and requests promptly and professionally.
• Provide information about hotel services, amenities, local attractions, and transportation.
• Address guest concerns and resolve issues while maintaining a high level of customer satisfaction.
• Answer telephone calls and respond to guest communications.
• Maintain accurate records and follow all front-office procedures.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain a clean, organized front desk area.
• Follow hotel policies, safety procedures, and standards of service.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Customer service

Problem-solving

Professional appearance

Attention to detail

Teamwork

Adaptability

Flexible shifts

Tools

Property-management system

Job description

Description

About the Role

We are looking for a friendly, professional, and service-orientedGuest Service Agentto join our team. The successful candidate will be responsible for creating a warm and welcoming experience for our guests from arrival through departure while providing efficient and personalized service.

Key Responsibilities

Welcome guests with a warm, professional, and positive attitude.

Complete guest check-in and check-out procedures accurately and efficiently.

Handle reservations, room assignments, payments, and guest accounts.

Respond to guest inquiries and requests promptly and professionally.

Provide information about hotel services, amenities, local attractions, and transportation.

Address guest concerns and resolve issues while maintaining a high level of customer satisfaction.

Answer telephone calls and respond to guest communications.

Maintain accurate records and follow all front-office procedures.

Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

Maintain a clean, organized, and professional front desk area.

Follow hotel policies, safety procedures, and standards of service.

Perform other duties as assigned by management.

Qualifications

Previous experience in hotel, hospitality, customer service, or a related field is an asset.

Excellent communication and interpersonal skills.

Strong customer-service and problem-solving abilities.

Professional appearance and a positive, welcoming attitude.

Ability to remain calm and professional in a fast-paced environment.

Strong attention to detail and organizational skills.

Ability to work independently and as part of a team.

Flexibility to work evenings, weekends, holidays, and varying shifts.

Familiarity with hotel property-management systems is an asset.

Additional languages are an asset.

What We Offer

Competitive wages

Employee discounts and hotel perks

Opportunities for training and career development

A supportive and professional team environment

Opportunities for advancement within the organization