French Customer Service Representative

Ssg Corp; Toronto; On-site; CAD 26,000 - 29,000; Full time

Job summary

Ssg Corp is hiring a Call Center Representative in Toronto to serve as the main link between the company and clients. You will handle inbound and outbound calls, follow scripts, and resolve issues with a focus on timely solutions.

This role requires bilingual English/French communication and strong CRM and MS Office proficiency. The position emphasizes excellent customer service, problem solving, and the ability to build trust with customers while maintaining accurate CRM notes.

Qualifications

• Experience in customer service, preferably in a call center.
• Typing speed and accuracy required.
• Fluent in English and French.
• Proficiency with CRM and MS Office.
• Strong organizational and multitasking skills.

Responsibilities

• Handle inbound and outbound client calls promptly.
• Follow call center scripts and respond to needs.
• Record conversations in CRM with notes for follow-up.
• Suggest additional services and products to customers.
• Attend training sessions as required.

Skills

Bilingual

Customer service

Typing

Communication

Multitasking

Education

High school diploma

Tools

CRM

MS Office

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Must be able to speak French and English
• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process