Internal Sales Support Representative (Bilingual)

Koroseal Interior Products; Montreal (administrative region); On-site; CAD 50,000 - 55,000; Full time

Job summary

Koroseal Interior Products is seeking a Customer Service Specialist to provide excellent service by answering emails and calls from clients, manage order entry, and ensure accuracy.

You will collaborate with logistics, warehouse and finance to ensure timely delivery and invoicing, track order status, maintain CRM records, and support the sales team with stock checks and pricing.

Full-time position in Montreal, bilingual French-English, strong communication and multitasking skills required.

Qualifications

• 3 years previous Customer Service experience.
• Fully bilingual (French-English).
• Proficient in Microsoft Office suite.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication (verbal and written) and interpersonal skills.

Responsibilities

• Respond to all customer complaints and find solutions as efficiently as possible.
• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.
• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.
• Track and monitor the status of orders and address any issues related to order fulfillment.
• Maintain organized and up-to-date documentation of sales activities, customer communications and orders.
• Update order documents on shared company drive.
• Assure accounts are complete and maintained in CRM system.
• Support the sales team with checking stock, price checking, email pricing.
• Process returns and replacements as needed.

Skills

Customer service

Bilingual (French-English)

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

Offer excellent customer service while answering all emails / calls from clients

• Respond to all customer complaints and find solutions as efficiently as possible


• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.


• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.


• Track and monitor the status of orders and address any issues related to order fulfillment.


• Maintain organized and up-to-date documentation of sales activities, customer communications and orders


• Update order documents on shared company drive


• Assure accounts are complete and maintained in CRM system


• Support the sales team with checking stock, price checking, email pricing.


• Process returns and replacements as needed

Job Type

Full-time

Description

Offer excellent customer service while answering all emails / calls from clients

• Respond to all customer complaints and find solutions as efficiently as possible


• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.


• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.


• Track and monitor the status of orders and address any issues related to order fulfillment.


• Maintain organized and up-to-date documentation of sales activities, customer communications and orders


• Update order documents on shared company drive


• Assure accounts are complete and maintained in CRM system


• Support the sales team with checking stock, price checking, email pricing.


• Process returns and replacements as needed

Requirements

• High School Diploma or equivalent


• 3 years previous Customer Service experience


• Fully bilingual (French- English)


• Proficient in Microsoft Office suite


• Strong organizational and multitasking skills with attention to detail.


• Excellent communication (verbal and written) and interpersonal skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Problem-solving skills with the ability to identify solutions to challenges.


• A customer-focused attitude with the ability to build and maintain relationships.


• Ability to go the extra mile

Salary Description

$50,000-$55,000