Customer Service Representative

Ssg Nova Scotia; Toronto; On-site; CAD 2,617,000 - 3,072,000; Full time

Job summary

Ssg Nova Scotia is seeking a personable, customer-service oriented individual to join as a Seasonal Call Center Representative. You will be the primary link to clients, providing top-notch assistance over the phone and maintaining accurate CRM notes.

The role requires bilingual English/French communication, strong organizational skills, and the ability to handle high-volume calls while following scripts. Seasonal contract through December 2026, with AI screening in place.

Qualifications

• Must be able to speak French and English.
• Previous experience in a customer service role is preferred.
• High school diploma or GED preferred.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company's call center scripts.
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
• Work with the client to verify or clarify information.
• Diffuse angry or upset clients as needed.
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Bilingual (French/English)

Customer service

Typing

Education

High school diploma/GED

Tools

CRM software

Microsoft Office

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company's call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Must be able to speak French and English
• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process

Seasonal contract to go through December 2026