French Customer Service Representative

Ssg Nova Scotia; Toronto; On-site; CAD 22,000 - 32,000; Full time

Job summary

Unknown is seeking a Call Center Representative to act as the primary link between the company and clients by providing top-notch telephone support.

The role requires bilingual skills in French and English, strong customer service experience, and proficiency with CRM software and MS Office. You will handle calls, follow scripts, record notes, and aim to resolve issues efficiently while maintaining professionalism.

Qualifications

• Bilingual French and English required.
• Experience in customer service, preferably call center.
• High school diploma or GED preferred.
• Excellent communication and typing skills.
• Proficient with CRM software and MS Office.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company scripts for call handling.
• Respond to customer needs, troubleshoot, or resolve issues promptly.
• Verify or clarify information with the client.
• Diffuse angry or upset clients when needed.
• Build relationships with customers based on trust.
• Record all conversations in CRM with accurate notes.

Skills

Bilingual (FR/EN)

Exceptional customer service

Organizational multitasking

Verbal communication

Education

High school diploma/GED

Tools

CRM software

Microsoft Office

Job description

About the Call Center Representative Position

We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company's call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Must be able to speak French and English
• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process