Hybrid Bilingual Call Center Agent (French/English Required)

Bill Gosling Outsourcing; Barrie; On-site; CAD 53,020 - 64,803; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & Inclusion

Fun workplace

State-of-the-art offices

Rewarding work

Job summary

Bill Gosling Outsourcing is seeking a Bilingual Call Center Agent in Barrie, Ontario. This role focuses on providing outstanding customer service in both French and English, making you the first point of contact for our clients.

Join a dynamic team where you will respond to inquiries, resolve issues, and maintain customer satisfaction. Bill Gosling Outsourcing promotes diversity and offers a supportive and inclusive work environment, along with career growth opportunities.

Qualifications

• Ability to interact professionally with customers in both languages.
• Experience in customer service or a related field preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer issues efficiently to ensure satisfaction.
• Document interactions and maintain accurate records.

Skills

Bilingual (French and English)

Customer service

Professionalism

Job description

Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are looking for a Bilingual Call Center Agent to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.

Compensation: $21.00 per hour (approximately $43,000 per year)

What You'll Do

• Respond to customer inquiries, providing timely and accurate information in both French and English
• Resolve customer issues, ensuring high satisfaction levels and adhering to company standards
• Maintain a high level of professionalism while interacting with customers
• Handle inbound and outbound calls, emails and chat inquiries in both languages
• Document interactions and maintain up-to-date records in our systems
• Collaborate with other departments to resolve customer concerns efficiently

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.