Customer Service Representative

Ssg Corp; Toronto; On-site; CAD 22,000 - 31,000; Full time

Job summary

Ssg Corp in Toronto is seeking a Seasonal Call Center Representative to be the main link between the company and clients. You will handle calls, follow scripts, and help customers with inquiries or issues.

Fluency in French and English is required. You will work in a fast-paced environment, record notes in the CRM, and participate in training; the contract runs through December 2026, with compensation at CAD 19.35 per hour.

Qualifications

• Must be able to speak French and English.
• Previous experience in a customer service role preferred.
• High school diploma or GED preferred.
• Excellent organizational and multitasking skills.
• Strong verbal communication and problem-solving abilities.

Responsibilities

• Handle inbound and outbound client calls promptly.
• Follow call center scripts and guidelines.
• Address customer needs, troubleshoot, and resolve issues.
• Verify or clarify information with clients.
• Defuse upset clients and build trust.
• Record conversations in CRM with clear notes.
• Suggest additional services and products when appropriate.
• Participate in required training sessions.

Skills

French language

English language

Customer service experience

Typing speed

Education

High school diploma / GED

Tools

CRM software

Microsoft Office

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Must be able to speak French and English
• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process

Seasonal contract to go through December 2026