Bilingual Project Experience Lead (Customer Care)

The Home Depot; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading retail company is seeking a Project Experience Specialist in Toronto, Ontario, to enhance project experiences for customers. This role involves managing multiple projects, ensuring effective communication and customer support through various channels. Candidates should have strong analytical and organizational skills, along with experience in project management. Fluency in both French and English is required. The position is hybrid with important flexibility in working hours.

Qualifications

• 3-5 years project management experience preferred.
• Fluency in French and English is required.
• Call center operations or similar experience preferred.

Responsibilities

• Drive customer loyalty by keeping customers informed on project status.
• Balance several complex projects simultaneously.
• Collaborate with stakeholders to provide expedited project experiences.

Skills

Analytical skills

Organizational skills

Time management

Communication skills

Relationship building

Education

High school diploma or GED

Tools

SAP ERP

COM systems

Job description

A leading retail company is seeking a Project Experience Specialist in Toronto, Ontario, to enhance project experiences for customers. This role involves managing multiple projects, ensuring effective communication and customer support through various channels. Candidates should have strong analytical and organizational skills, along with experience in project management. Fluency in both French and English is required. The position is hybrid with important flexibility in working hours.