Bilingual Customer Service Specialist

Walker Industries; Vaughan; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Paid volunteer days

Support for growth and success

Job summary

A family-owned environmental services company in Vaughan is seeking a bilingual Customer Service representative. The role involves responding to customer inquiries, resolving concerns, and supporting service technicians. Candidates should have 2-5 years of customer service experience, be fluent in English and French, and possess strong problem-solving skills. Benefits include a comprehensive rewards package, paid volunteer days, and a commitment to employee development. The position offers a full-time work opportunity in a supportive environment.

Qualifications

• 2–5 years of customer service experience required.
• Experience executing sales orders preferred but not mandatory.
• Ability to work under direction and take initiative.

Responsibilities

• Receive and respond to inbound phone calls.
• Investigate and resolve customer concerns via phone or email.
• Ensure service-related issues are responded to promptly.

Skills

Fluent in English and French

Customer service experience

Leadership experience

Attention to detail

Problem-solving skills

Education

High school graduation or equivalent

Post-secondary education

Job description

A family-owned environmental services company in Vaughan is seeking a bilingual Customer Service representative. The role involves responding to customer inquiries, resolving concerns, and supporting service technicians. Candidates should have 2-5 years of customer service experience, be fluent in English and French, and possess strong problem-solving skills. Benefits include a comprehensive rewards package, paid volunteer days, and a commitment to employee development. The position offers a full-time work opportunity in a supportive environment.