Bilingual EdTech Customer Care Specialist (FR/EN)

ApplyToEducation.com; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

5 flex days

2 weeks holiday paid between Christmas and New Year's

Benefits after 3 months

Job summary

An education technology company in Toronto is seeking a Customer Care Representative. This entry-level role is ideal for recent graduates who are bilingual in French and English and eager to help users over the phone and via email. You'll provide support for technical issues related to the Apply to Education website and contribute to improving user experience. Competitive salary of $50K plus benefits after 3 months and flexible days off make this an attractive position for career growth.

Qualifications

• At least one year of customer service experience in quick service, retail, or hospitality.
• Ability to troubleshoot web browser issues.
• Call center experience with web-based products is a bonus.

Responsibilities

• Providing timely, effective, and courteous support to customers.
• Responding to phone and email inquiries about the website.
• Troubleshooting technical issues and assisting applicants.

Skills

Bilingual in French and English

Exceptional telephone manner

Excellent oral and written communication skills

Commitment to customer service

Detail-oriented

Education

Post secondary diploma or degree

Tools

Microsoft Office

Windows XP and 7

Job description

An education technology company in Toronto is seeking a Customer Care Representative. This entry-level role is ideal for recent graduates who are bilingual in French and English and eager to help users over the phone and via email. You'll provide support for technical issues related to the Apply to Education website and contribute to improving user experience. Competitive salary of $50K plus benefits after 3 months and flexible days off make this an attractive position for career growth.