Food services manager

Tim Hortons; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

Tim Hortons in Vancouver seeks a capable supervisor to oversee daily restaurant operations, balance cash, and manage staff performance. You will recruit, train, and schedule 16–20 staff while ensuring high-quality customer service and efficient service standards.

Proven experience in a fast-paced food service setting is required, with strong communication and teamwork skills. This on-site role emphasizes reliability, attention to detail, and collaboration with suppliers and management.

Qualifications

• Minimum 3 years to less than 5 years of experience in a fast-paced service environment.
• Ability to monitor revenues to determine labour cost and balance cash journals.
• Experience recruiting, training and supervising staff and managing schedules.
• Strong communication skills for customer service and team coordination.
• Capable of implementing operational procedures and handling supplier negotiations.

Responsibilities

• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

Skills

Staff supervision

Customer service

Communication skills

Team player

Time management

Attention to detail

Problem solving

Education

Secondary (high) school graduation certificate

Job description

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

• 3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

SUPERVISION

• 16-20 people

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

PERSONAL SUITABILITY

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan