Food services manager

Tim Hortons; North Cowichan; Presencial; CAD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental plan

Health care plan

Descripción de la vacante

Tim Hortons in Canada is seeking a Restaurant Supervisor to oversee daily operations and staff performance in a fast-paced environment. This role requires hands-on leadership to ensure high standards of service and efficiency.

Responsibilities include recruiting, scheduling, training and supervising 16–20 staff, balancing cash, managing inventory and supplier relations, addressing customer concerns, and driving strong teamwork and accuracy in a busy outlet.

Formación

• 3–5 years of relevant experience in a fast-paced retail/food service environment.
• Experience supervising staff of 16–20 people.

Responsabilidades

• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

Conocimientos

Excellent oral communication

Excellent written communication

Client focus

Dependability

Efficient interpersonal skills

Flexible

Organized

Team player

Educación

Secondary high school graduation certificate

Descripción del empleo

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

• 3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

SUPERVISION

• 16-20 people

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

PERSONAL SUITABILITY

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan