Food services manager

Tim Hortons; Area E (Cowichan Station / Sahtlam / Glenora); On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

Tim Hortons in Canada is seeking a restaurant supervisor to oversee daily operations at the on-site location. You will manage staff of 16–20, recruit, schedule, train, and monitor performance while ensuring high service standards and cost control.

Responsibilities include cash handling, inventory management, supplier negotiations, and resolving customer concerns with strong communication and teamwork. The role requires a high school diploma and 3–5 years of related experience.

Qualifications

• Requires secondary school diploma.
• Experience: 3–5 years in a supervisory role is preferred.
• Strong communication and people-management skills required.

Responsibilities

• Monitor revenues to determine labour cost.
• Monitor staff performance and provide coaching.
• Plan and organize daily operations.
• Recruit staff and set work schedules.
• Supervise and train staff.
• Implement operational procedures and service standards.
• Balance cash and complete cash reports and forms.
• Conduct performance reviews and cost control measures.
• Organize inventory and negotiate supplier terms.
• Address customer complaints and provide excellent service.

Skills

Oral communication

Written communication

Organization

Team player

Dependability

Flexibility

Education

Secondary school diploma

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

• 3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Address customers' complaints or concerns
• Provide customer service

SUPERVISION

• 16-20 people

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

PERSONAL SUITABILITY

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan