Food Service Supervisor

Ontario Trillium Foundation; Toronto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Tim Hortons in North York, Ontario is seeking a Team Supervisor to oversee shift operations, supervise team members, and ensure exceptional guest experiences in a fast-paced environment.

The role emphasizes people management, hospitality, and operations: scheduling staff, training, enforcing standards, maintaining cleanliness, handling guest concerns with urgency, and supporting the Restaurant Manager to drive sales and service quality during peak periods.

Qualifications

• Previous supervisory experience (minimum 1 year) in fast food services industry.
• Schedule staff and assign duties with ongoing specific direction to team members.
• Lead by example and demonstrate the importance of treating every team member and guest with respect.
• Provide ongoing and consistent training that positively impacts the overall operations.
• React immediately to issues requiring attention during the shift.

Responsibilities

• Supervises, directs and coordinates restaurant team members throughout their shift.
• Schedules staff and assigns duties and provides ongoing, specific direction to team members.
• Leads by example and demonstrates respect for team members and guests.
• Assists Restaurant Manager in recruitment and retention strategies.
• Trains staff in job duties, sanitation and safety procedures.
• Reports to Restaurant Owner/GM/Manager on team member performance.

Skills

Supervisory experience

Staff scheduling

Staff training

Leadership by example

Guest service focus

Problem solving

Job description

309-C Finch Avenue West, North York, ON, M2R 1N2

Job duties: The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Supervises, directs and coordinates restaurant team members throughout their shift
• Schedules staff and assigns duties and provides ongoing, specific direction to team members
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing and consistent training that positively impacts the overall operations
• Trains staff in job duties, sanitation and safety procedures
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Ensures that work schedules are met and establish methods to meet work schedules
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Encourages an exciting and fun work environment while motivating team members to meet goals

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Assists in the running of company-wide incentive programs
• Promotes a respectful team environment
• Leads team throughout shift with a positive attitude
• Acts as role model for exceptional guest service
• Effectively communicates with the management team
• Shares ideas, looks for opportunities to grow the business and empower your team to make it right

Operations Management

• Displays knowledge of and works in compliance with applicable legislation
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information on Portal or available through Townhall meetings
• Maintains records of stock, sales and wastage
• Prepares food order summaries and orders ingredients and supplies
• Assists the Restaurant Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
• Escalates to management any issues and or problems

Requirements

• Previous supervisory experience (minimum 1 year) in fast food services industry
• Schedule staff and assign duties with ongoing specific direction to team members
• Lead by example and demonstrate the importance of treating every team member and guest with respect
• Provide ongoing and consistent training that positively impacts the overall operations
• React immediately to issues requiring attention during the shift
• Report to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Encourage an exciting and fun work environment while motivating team members to meet goals
• Assist in ensuring optimal team member coverage at all times and work various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

309-C Finch Avenue West, North York, ON, M2R 1N2