Tim Hortons Supervisor

Ontario Trillium Foundation; Quinte West; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Training programs

Flexible hours

Free and discounted products

Immigration sponsorship (where/apply)

Job summary

Tim Hortons is seeking a Supervisor to lead the team in a fast-paced quick-service environment. You will support the Restaurant Manager, coach staff, and ensure guests receive outstanding service with a focus on quality and safety.

The role requires strong leadership, organization, and communication skills, plus a willingness to relocate if needed. This position emphasizes training, policy compliance, and cost control to maintain high standards across shifts.

Qualifications

• Minimum 1 year of supervisory experience in quick-service restaurants.
• Excellent organization and communication skills.
• Guest service oriented with focus on exceptional guest experience.
• Willingness to relocate if required.

Responsibilities

• Support Restaurant Manager in leading the team and ensure adequate coverage.
• Enforce restaurant policies on shift and provide constructive feedback.
• Comply with Tim Hortons standards including food safety.
• Complete shift documentation and maintain sanitation.
• Lead by example to deliver exceptional guest service.
• Assist in controlling costs by portion control and reducing waste.
• Resolve operational and service issues with training and coaching.
• Evaluate team members for training needs and opportunities.
• Ensure training and best practices are implemented consistently.

Skills

Leadership

Communication

Guest service

Organizational skills

Job description

We are currently looking for Supervisor who possess excellent leadership skill and passion for Training and Development. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety are achieved. Candidates must be willing to relocate if required.

As part of our team we offer you:

• World Class Professional Training & Development Programs.
• Hospitality & Leadership Training Programs.
• Management Development Program for an Expedited Career Advancement and Growth.
• Flexible working hours.
• Free and discounted products.
• May lead to the opportunity of sponsorship for immigration purposes through the company, if applicable.

What to expect in your role as a Supervisor:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons Operational, Always Fresh and Food Safety standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a "Guests are first" attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Restaurant Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.

Requirements

Minimum 1 year of supervisory experience in the quick-service restaurant industry, preferably Tim Hortons

Excellent organization and communication skill

Strong leadership and interpersonal skills

Be guest service oriented and committed to deliver exceptional guest experience.

Demonstrate a passion for leading, coaching and serving your team.

Having driver license and your own vehicle is an asset.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.