Food Service Supervisor

Ontario Trillium Foundation; Town of Hampton; On-site; CAD 31,000 - 42,000; Full time

Benefits offered by this job

Excellent health benefits

Free gym membership

Tuition assistance program

Paid training

Free Uniforms

Flexible hours

Free or discounted food and beverages

Employee Referral Bonus

Staff events

Job summary

Tim Hortons is seeking a Shift Supervisor to oversee daily shift operations, ensuring great guest experiences, quality service, and proper staff coverage. You will lead by example, resolve issues on the floor, and train new team members to uphold Tim Hortons standards.

The role emphasizes hospitality leadership, team motivation, and flexibility to work various shifts, including days, nights, and weekends. Join a friendly team focused on service excellence.

Qualifications

• Experience in hospitality or quick-service environments preferred.
• Ability to supervise and motivate a team during shifts.
• Commitment to delivering a high-quality guest experience.

Responsibilities

• Oversee shift operations to ensure standard of people, product, cleanliness and guest experience.
• Lead by example and address issues promptly during the shift.
• Motivate team to meet goals and maintain a positive work environment.
• Train and orient new team members and monitor performance.
• Ensure proper staffing and cover across positions during peak times.

Skills

People management

Team leadership

Guest service

Training

Job description

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness and exceptional Guest experience are fulfilled.

Duties Include:

• People management: leads by example and demonstrates the importance of treating every team member and Guest with respect
• Reacts immediately to issues requiring attention during the shift
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency
• Complies with and enforces all Tim Hortons operating standards

Our Team Members Enjoy the Following Benefits:

• Excellent health benefits (medical, dental and vision)
• Free gym membership
• Tuition assistance program
• Paid training and a supportive work environment
• Free Uniforms
• Flexible hours
• Free or discounted food and beverages during shift
• Employee Referral Bonus
• Staff Events

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.