Customer Service Representative

Domino's Pizza Canada; Merritt; On-site; CAD 22,000 - 30,000; Full time

Job summary

Tim Hortons in Merritt is seeking a Team Supervisor to oversee shift operations, ensuring that people, product, cleanliness and an exceptional guest experience meet Tim Hortons standards. The role emphasizes leadership, training and hands-on floor management across busy periods.

This position involves scheduling staff, delivering ongoing training, and stepping in across hospitality, operations and team leadership to keep service levels high and guests satisfied.

Qualifications

• Previous supervisory experience (minimum 1 year) in fast food services.
• Schedules staff and assigns duties with ongoing direction.
• Leads by example and treats every team member and guest with respect.
• Provides on-going and consistent training that improves operations.
• Reacts immediately to issues requiring attention during the shift.
• Reports to Restaurant Owner/GM/Manager/Assistant Manager on team performance.
• Encourages an exciting and fun work environment while motivating staff.
• Assists in ensuring optimal team member coverage during busy periods.

Responsibilities

• Supervises, directs and coordinates restaurant team members throughout their shift.
• Schedules staff and assigns duties and provides ongoing direction to team members.
• Leads by example and demonstrates respect toward team members and guests.
• Trains staff in job duties, sanitation and safety procedures.
• Maintains customer hospitality standards and manages guest experience.

Skills

Leadership

Staff scheduling

Guest service

Training

Food safety

Team motivation

Job description

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Job duties:

The Tim Hortons’ Team Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

• Supervises, directs and coordinates restaurant team members throughout their shift
• Schedules staff and assigns duties and provides ongoing, specific direction to team members
• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues requiring attention during the shift
• Provides on-going and consistent training that positively impacts the overall operations
• Trains staff in job duties, sanitation and safety procedures
• Trains, orientates and monitors new team members, using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Ensures that work schedules are met and establish methods to meet work schedules
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Encourages an exciting and fun work environment while motivating team members to meet goals

Hospitality Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Assists in the running of company-wide incentive programs
• Promotes a respectful team environment
• Leads team throughout shift with a positive attitude
• Acts as role model for exceptional guest service
• Effectively communicates with the management team
• Shares ideas, looks for opportunities to grow the business and empower your team to make it right

Operations Management

• Displays knowledge of and works in compliance with applicable legislation
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information on Portal or available through Townhall meetings
• Maintains records of stock, sales and wastage
• Prepares food order summaries and orders ingredients and suppliesAssists the Restaurant Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
• Escalates to management any issues and or problems

Previous supervisory experience (minimum 1 year) in fast food services industry * Schedules staff and assigns duties and provides ongoing, specific direction to team members * Leads by example and demonstrates the importance of treating every team member and guest with respect * Provides on-going and consistent training that positively impacts the overall operations * Reacts immediately to issues requiring attention during the shift * Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative) * Encourages an exciting and fun work environment while motivating team members to meet goals * Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership