Food Service Supervisor

Tim Hortons; Drumheller; On-site; CAD 26,000 - 27,000; Full time

Benefits offered by this job

Health benefits package

Dental plan

Disability benefits

Health care plan

Job summary

Tim Hortons Drumheller is seeking an experienced Food Service Supervisor to oversee daily kitchen and counter operations. In this permanent, full‑time role you will coordinate staff, train new hires, and safeguard quality and safety standards across service and food preparation.

You’ll lead scheduling, inventory tracking, and customer care, ensuring shifts run smoothly and guests leave satisfied. On-site work with competitive hourly pay supports inclusion for diverse communities.

Qualifications

• 1–2 years of food service or related role.
• English communication for team training and customer interactions.
• On-site work—no remote option.
• Flexible availability for mornings, days, evenings, weekends.

Responsibilities

• Supervise and coordinate staff who prepare and portion food.
• Train staff in duties, sanitation, and safety procedures.
• Estimate ingredients and supplies for meal preparation.
• Ensure food and service meet Tim Hortons quality standards.
• Address customer concerns professionally.
• Maintain records of stock, repairs, sales, and wastage.
• Establish work schedules for team members.

Skills

Staff coordination

Quality control

People leadership

Scheduling

Inventory tracking

Training

Customer satisfaction

Education

No degree required

Job description

Tim Hortons in Drumheller, Alberta is looking for an experienced Food Service Supervisor to join its team. With three vacancies available, this is a solid opportunity to step into a permanent, full-time supervisory role at one of Canada's most recognizable quick-service restaurant brands.

This position puts you at the heart of daily kitchen and counter operations, where you'll be responsible for keeping things running smoothly — from staff coordination and training to quality control and customer satisfaction. If you've got a year or two of food service experience and you're ready to lead a team, this role could be a great fit.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons Drumheller, you'll oversee the day‑to‑day activities of staff who prepare and portion food, making sure every shift runs efficiently and every guest leaves satisfied. You'll be the go‑to person for scheduling, inventory tracking, and upholding quality standards across service and food preparation.

Beyond the operational side, this role involves a strong people leadership component. You'll be training new and existing team members in job duties, sanitation protocols, and safety procedures — helping build a capable, knowledgeable crew that meets both Tim Hortons standards and provincial health requirements.

Benefits and Salary

This position offers a wage of $18.90 to $19.90 per hour (to be negotiated), with approximately 30 hours per week. The role comes with a solid health benefits package that includes a dental plan, disability benefits, and a health care plan. Tim Hortons Drumheller also participates in several government and community programs supporting persons with disabilities, newcomers and refugees, youth, Veterans, Indigenous people, mature workers, and visible minorities, reflecting a genuine commitment to inclusive hiring.

Job Details

Job Type: Permanent, Full-Time

Company: Tim Hortons

Location: 1101 AB-9, Drumheller, AB T0J 0Y0

Schedule: Morning, Day, Evening, Weekend

Pay: $18.90 – $19.90/hour (to be negotiated) / 30 hours per week

Responsibilities

As a Food Service Supervisor, your day will involve overseeing both the people and the processes that keep the restaurant running at its best. From managing staff schedules to ensuring every food item meets Tim Hortons quality standards, you'll play a central role in the success of the Drumheller location.

• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation, and safety procedures
• Estimate ingredients and supplies required for meal preparation
• Ensure food and service meet quality control standards
• Address customers' complaints or concerns in a professional manner
• Maintain records of stock, repairs, sales, and wastage
• Establish work schedules for team members

Requirements / Skills

The ideal candidate brings hands‑on food service experience and a natural ability to lead others in a fast‑paced environment. Tim Hortons is looking for someone who takes quality and safety seriously and can communicate effectively with both team members and guests.

• Experience: 1 year to less than 2 years in a food service or related role
• Education: No degree, certificate, or diploma required
• Language: English communication skills for team training and customer interactions
• Work arrangement: Must be available to work on site — no remote option
• Availability: Flexibility to work mornings, days, evenings, and weekends
• Eligibility to work in Canada as a citizen, permanent resident, or valid work permit holder