Field Services Engineer - Earthmoving Equipment

Zoomlion Na; Mississauga; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Zoomlion Na is seeking professionals for full-time roles in Mississauga to provide after-sales technical support and field service for construction, agricultural, mining, and industrial machinery. The position values strong customer service, problem-solving, and travel readiness.

Chinese language skills are a plus, and managerial candidates may oversee the after-sales team. The role includes installation, commissioning, repair, maintenance, and customer training, with opportunities to advance to

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or related field.
• Minimum 5 years of after-sales service experience in construction, agricultural, mining, or industrial machinery.
• Manager position preferred: experience in customer management.
• Fluency in Chinese is preferred.

Responsibilities

• Provide after-sales technical support for machinery, including installation, commissioning, repair and maintenance.
• Respond promptly to after-sales requests and diagnose technical issues to ensure customer satisfaction.
• Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams.
• Record and analyze equipment malfunctions and propose improvement ideas; feedback to R&D or quality management.
• Maintain customer relationships through regular visits and feedback and identify new business opportunities.
• For manager position: develop field service plans, oversee the team, and set performance goals.

Skills

Customer service

Field service

Problem-solving

Communication

Travel willingness

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Job description

Full Time positions | Updated on August 20, 2026

JOB REQUIREMENTS

Educational Background:

• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

Work Experience:

• A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
• Experience in customer management is preferred (for manager position).
• Fluent in Chinese is preferred

Skills Requirements:

• Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
• Strong problem-solving and analytical skills;
• Excellent communication and customer service skills;
• Ability to adapt to fieldwork environments and willingness to travel as needed.

RESPONSIBILITY

Customer Support and Technical Services

• Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
• Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical Training and Guidance

• Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
• Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

Problem Analysis and Improvement

• Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
• Follow up on issue resolution to ensure customer problems are thoroughly addressed.

Customer Relationship Maintenance

• Conduct regular customer visits, gather feedback, and improve service experiences;
• Collaborate with the sales team to identify new business opportunities with existing customers.

Field Service Coordination and Management (For Manager Position)

• Develop and oversee field service plans, ensuring tasks are completed on schedule;
• Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.