After-Sales Service Engineer – Construction Machinery Maintenance & Repair

Zoomlion Heavy Industry NA, Inc.; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Zoomlion Heavy Industry NA, Inc. is seeking a skilled Field Technician to diagnose, repair, and replace components on construction machinery.

You will identify root causes from fault symptoms and test results and perform on-site service at customer sites. Responsibilities include preventive maintenance, stock equipment inspections, documentation of service orders, and reporting unresolved issues to the support team.

Qualifications

• Diploma or higher in Mechanical Eng./Mechatronics/Electrical/Automotive Tech/Construction Machinery Maintenance.
• At least 3 years hands-on repair and maintenance of heavy equipment.
• Experience with excavators, loaders, bulldozers, cranes or mining gear preferred.

Responsibilities

• Perform on-site fault diagnosis, inspection, repair, and component replacement.
• Identify root causes from symptoms, codes, and tests; propose repair solutions.
• Diagnose and repair diesel engines, hydraulics, electrical, and powertrain systems.
• Test, commission, and verify functionality after repairs.
• Travel to customer sites for field service, diagnostics, and maintenance.
• Create service orders and record symptoms, root causes, and repairs.
• Maintain on-site records including photos and test data.

Skills

Diesel engines

Hydraulic systems

Electrical systems

Troubleshooting

Field service

Schematics reading

Education

Diploma or higher in Mechanical Eng./Mechatronics/Electrical/Automotive Tech/Construction Machinery Maintenance

Tools

Multimeters

Diagnostic tools

Hydraulic pressure gauges

Job description

• Perform on-site fault diagnosis, inspection, repair, and component replacement for construction machinery and equipment.
• Identify root causes based on fault symptoms, diagnostic trouble codes, and test results, and develop appropriate repair solutions.
• Diagnose and repair common issues involving engines, hydraulic systems, electrical systems, and powertrain systems.
• Conduct equipment testing, commissioning, and functional verification after repairs to ensure proper operation.

2. Preventive Maintenance

• Perform routine inspections and scheduled preventive maintenance according to equipment maintenance intervals.
• Inspect and replace engine oil, hydraulic oil, filters, and other maintenance parts as required.
• Inspect key systems, including the engine, hydraulic system, electrical system, and undercarriage, to identify potential problems before failures occur.
• Complete maintenance and repair records as required.

3. Inspection and Maintenance of Stock Equipment

• Conduct regular inspections of construction machinery and equipment in stock to ensure they remain in good working condition.
• Start and operate equipment that has been stored for extended periods and perform necessary preventive maintenance.
• Identify equipment abnormalities and carry out repairs promptly to prevent further damage.

4. Field Technical Service

• Travel to customer sites to perform equipment inspection, troubleshooting, repair, and maintenance.
• Use diagnostic tools, multimeters, hydraulic pressure gauges, and other service tools to diagnose equipment faults.
• Perform equipment installation, commissioning, and Pre-Delivery Inspection (PDI) when required.
• Properly document unresolved technical issues and report them to the technical support team for further assistance.

5. Service Orders and Repair Documentation

• Create and complete service orders according to company requirements.
• Accurately record fault symptoms, root causes, repair procedures, replaced parts, and final repair results.
• Maintain service documentation, including on-site photos, test data, and other relevant technical records.

Requirements

Education

• Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, Automotive Technology, Construction Machinery Maintenance, or a related field.

Work Experience

• At least 3 years of hands-on experience in the repair and maintenance of construction machinery or other heavy equipment.
• Experience with excavators, wheel loaders, bulldozers, cranes, mining equipment, agricultural machinery, or similar equipment is preferred.
• Previous experience in after-sales service for a construction machinery manufacturer or dealer is preferred.

Technical Skills

• Strong knowledge of diesel engines, hydraulic systems, electrical systems, and related troubleshooting methods.
• Ability to independently diagnose, disassemble, repair, and maintain construction machinery.
• Proficient in using multimeters, hydraulic pressure gauges, diagnostic tools, and common mechanical service tools.
• Ability to read and understand basic hydraulic schematics and electrical wiring diagrams.
• Strong hands-on troubleshooting and problem-solving skills.
• Ability to work in field service environments and travel as required.