After-Sales Service Engineer – Construction Machinery Maintenance & Repair

Zoomlion Heavy Industry NA, Inc.; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

Zoomlion Heavy Industry NA, Inc. in Mississauga, Canada is seeking a Field Service Technician for on-site diagnosis, repair, and preventive maintenance of construction machinery.

You will diagnose faults, replace components, and verify repairs using diagnostic tools and test equipment. The role requires 3+ years in heavy equipment repair, a diploma in mechanical/electrical/mechatronics, and ability to travel to customer sites; experience with excavators and cranes is preferred.

Qualifications

• Diploma or higher in Mechanical Engineering, Mechatronics, Electrical Engineering, Automotive Technology, or Construction Machinery Maintenance.
• 3+ years of hands-on repair and maintenance experience on heavy construction machinery.
• Experience with excavators, wheel loaders, bulldozers, cranes or mining equipment preferred.
• After-sales service experience with a construction machinery manufacturer or dealer preferred.

Responsibilities

• Perform on-site fault diagnosis, inspection, repair, and component replacement for construction machinery.
• Identify root causes from fault symptoms, diagnostics and test results, and develop repair solutions.
• Inspect and repair engines, hydraulic, electrical, and powertrain systems; conduct testing post-repair.
• Travel to customer sites for field service, troubleshooting, installation, and PDI when required.
• Create service orders and document fault symptoms, root causes, procedures, parts, and results.

Skills

Diesel engines

Hydraulic systems

Electrical systems

Troubleshooting

Field service

Education

Diploma or above in Mechanical Engineering / Mechatronics / Electrical Engineering / Automotive Technology / Construction Machinery Maintenance

Tools

Multimeters

Hydraulic pressure gauges

Diagnostic tools

Job description

• Perform on-site fault diagnosis, inspection, repair, and component replacement for construction machinery and equipment.
• Identify root causes based on fault symptoms, diagnostic trouble codes, and test results, and develop appropriate repair solutions.
• Diagnose and repair common issues involving engines, hydraulic systems, electrical systems, and powertrain systems.
• Conduct equipment testing, commissioning, and functional verification after repairs to ensure proper operation.

2. Preventive Maintenance

• Perform routine inspections and scheduled preventive maintenance according to equipment maintenance intervals.
• Inspect and replace engine oil, hydraulic oil, filters, and other maintenance parts as required.
• Inspect key systems, including the engine, hydraulic system, electrical system, and undercarriage, to identify potential problems before failures occur.
• Complete maintenance and repair records as required.

3. Inspection and Maintenance of Stock Equipment

• Conduct regular inspections of construction machinery and equipment in stock to ensure they remain in good working condition.
• Start and operate equipment that has been stored for extended periods and perform necessary preventive maintenance.
• Identify equipment abnormalities and carry out repairs promptly to prevent further damage.

4. Field Technical Service

• Travel to customer sites to perform equipment inspection, troubleshooting, repair, and maintenance.
• Use diagnostic tools, multimeters, hydraulic pressure gauges, and other service tools to diagnose equipment faults.
• Perform equipment installation, commissioning, and Pre-Delivery Inspection (PDI) when required.
• Properly document unresolved technical issues and report them to the technical support team for further assistance.

5. Service Orders and Repair Documentation

• Create and complete service orders according to company requirements.
• Accurately record fault symptoms, root causes, repair procedures, replaced parts, and final repair results.
• Maintain service documentation, including on-site photos, test data, and other relevant technical records.

Requirements

Education

• Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, Automotive Technology, Construction Machinery Maintenance, or a related field.

Work Experience

• At least 3 years of hands-on experience in the repair and maintenance of construction machinery or other heavy equipment.
• Experience with excavators, wheel loaders, bulldozers, cranes, mining equipment, agricultural machinery, or similar equipment is preferred.
• Previous experience in after-sales service for a construction machinery manufacturer or dealer is preferred.

Technical Skills

• Strong knowledge of diesel engines, hydraulic systems, electrical systems, and related troubleshooting methods.
• Ability to independently diagnose, disassemble, repair, and maintain construction machinery.
• Proficient in using multimeters, hydraulic pressure gauges, diagnostic tools, and common mechanical service tools.
• Ability to read and understand basic hydraulic schematics and electrical wiring diagrams.
• Strong hands-on troubleshooting and problem-solving skills.
• Ability to work in field service environments and travel as required.