Technical Support Engineer

Zoomlion Na; Quebec; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Zoomlion NA is seeking an experienced technical support engineer to provide remote and on-site assistance for customers and dealers. You will diagnose electrical, hydraulic, and mechanical issues, guide installation, and help with maintenance to maximise equipment uptime.

The role requires travel to customer sites, strong communication, and the ability to deliver training and technical documentation. Proficiency in English and French is expected.

Qualifications

• Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred
• Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred
• Prior experience in technical support or after-sales service is an asset

Responsibilities

• Provide remote and on-site technical support to customers and dealers
• Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
• Handle complex technical cases and provide effective solutions
• Guide or participate in equipment installation, commissioning, repair, and maintenance
• Support customers with preventive maintenance to improve equipment uptime
• Travel to customer sites when necessary to perform service and repairs
• Deliver technical training to customers and service teams (structure, systems, operation)
• Develop and update technical documents, service manuals, and operation guides
• Collect field feedback and support product improvements
• Assist in warranty claims processing and technical evaluation
• Recommend spare parts selection and support inventory planning
• Track key component issues and coordinate with HQ on improvements
• Maintain strong relationships with customers to enhance satisfaction
• Support sales team with technical expertise (product selection, technical clarifications)
• Respond promptly to customer inquiries and service requests

Skills

Hydraulic systems

Electrical control systems

Mechanical structures

Troubleshooting

Reading schematics

MS Office

Bilingual English/French

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Diploma in Automation

Job description

Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred

Experience

• Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred
• Prior experience in technical support or after-sales service is an asset

Technical Skills

• Solid knowledge of hydraulic systems, electrical control systems, and mechanical structures
• Strong troubleshooting and problem-solving skills
• Ability to read and interpret electrical schematics and hydraulic diagrams
• Proficient in Microsoft Office tools

Language

• Fluent in English and French (spoken and written)

Additional Requirements

• Strong communication skills and customer service mindset
• Ability to travel and perform on-site service work
• Valid driver’s license

Nice to Have

• Experience with AWP brands such as JLG, Genie, Skyjack
• Experience in technical training or team leadership
• Familiarity with the North American construction equipment market

Key Performance Indicators (KPIs)

• Response time to technical issues
• Warranty cost control

RESPONSIBILITY

1. Technical Support & Troubleshooting

• Provide remote and on-site technical support to customers and dealers
• Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
• Handle complex technical cases and provide effective solutions
• Guide or participate in equipment installation, commissioning, repair, and maintenance
• Support customers with preventive maintenance to improve equipment uptime
• Travel to customer sites when necessary to perform service and repairs

3. Product Support & Training

• Deliver technical training to customers and service teams (structure, systems, operation)
• Develop and update technical documents, service manuals, and operation guides
• Collect field feedback and support product improvements

4. Spare Parts & Warranty Management

• Assist in warranty claims processing and technical evaluation
• Recommend spare parts selection and support inventory planning
• Track key component issues and coordinate with HQ on improvements

5. Customer Communication & Support

• Maintain strong relationships with customers to enhance satisfaction
• Support sales team with technical expertise (product selection, technical clarifications)
• Respond promptly to customer inquiries and service requests