Field Service Technician - British Columbia

Getinge; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading medical technology company is seeking a Field Service Technician for its Surgical Workflows business unit. The role focuses on preventative maintenance and repair of medical devices, requiring strong troubleshooting and technical skills. Candidates should have 3-5 years of relevant experience and the ability to work in a dynamic environment. The position offers a salary range of CAD 65,000 - 75,000 along with an extensive benefits package including health insurance and a pension plan.

Benefits

Health, Dental, Vision and Travel insurance

Registered Pension Plan with company match

Paid Time Off

Wellness initiative & Health Assistance Resources

Life Insurance

Short and Long Term Disability Benefits

Hybrid Work Arrangements

Parental and Caregiver Leave

Tuition Reimbursement

Qualifications

• 3-5 years of relevant business experience in a high-volume field service environment.
• Ability to travel internationally and possess a valid passport.
• Able to drive a company vehicle with a valid driver’s license.

Responsibilities

• Provide preventative maintenance and repair services at customer establishments.
• Maintain service contracts and pursue contract renewals.
• Comply with health and safety codes and procedures.
• Establish positive working relationships with customers.
• Document all activities in accordance with service policies.

Skills

Troubleshooting skills

Verbal and written communication

Time management

Interpersonal skills

Organizational skills

Microsoft Office skills

Education

High school diploma or equivalent

Job description

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

With a passion for life

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

Cherchez-vous une carrière inspirante? Vous venez de la trouver.

In our Service Department we are looking for ...

A Field Service Technician, SWIC

Job Overview

The Field Service Technician for the Surgical Workflows (Surgical Workplaces and Infection Control) business unit provides preventative maintenance and repair services at the customer’s establishment. This will include working with sterilizers, washers, surgical tables, lights, and other medical devices. They will follow the manufacturer’s instructions and utilize mechanical, hydraulic, and electronic equipment knowledge. They will also actively promote Getinge’s service and equipment offerings. This position may also be responsible for high-level security facilities.

Job Responsibilities and Essential Duties

• Providing preventative maintenance and repair service at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
• Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements and regulatory agencies.
• Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
• Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
• Participate in training seminars, meetings, and on-the-job training programs. Demonstrate an understanding of and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Document all activities in accordance with Service policies and procedures.
• Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge’s published warranty and maintenance contract policies.
• Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
• Providing customers with on-call availability, where applicable.
• Perform other related duties as assigned.

This position is to be based in Vancouver, BC

Minimum Requirements

• 3-5 years of relevant business experience, including working in a high-volume field service environment.
• Strong troubleshooting and technical skills
• Ability to travel internationally (Passport required)
• Ability to drive a company vehicle (valid driver’s license required)

Required Knowledge, Skills and Abilities

• Strong verbal and written communication skills.
• Capable of managing time and resources within the assigned territory in conjunction with near-term plans to achieve the territory’s objectives.
• Ensure compliance with governmental regulations and maintain honesty, integrity and excellent work ethics.
• Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
• Able to influence others and function effectively in a team selling approach.
• Excellent interpersonal, organizational, communication and listening skills.
• Demonstrated ability to achieve service quota.
• Basic to intermediate Microsoft Office skills.

Salary range for this position is CAD 65,000 - 75,000 plus commission.

#LI-AL1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

À propos de nous

Avec la ferme conviction que chaque personne et chaque communauté doit avoir accès aux meilleurs soins possibles, Getinge fournit aux hôpitaux et aux institutions des sciences de la vie des produits et des solutions visant à améliorer les résultats cliniques et à optimiser les flux de travail. L'offre comprend des produits et des solutions pour les soins intensifs, les procédures cardiovasculaires, les salles d'opération, la stérilisation et les sciences de la vie. Getinge emploie plus de 12.000 personnes dans tout le monde et ses produits sont vendus dans plus de 135 pays.

Avantages chez Getinge:

Chez Getinge, nous offrons un ensemble complet d’avantages, qui comprend:

• Assurance santé, soins dentaires, soins de la vue et assurance voyage
• Régime de pension agréé avec contrepartie de l'entreprise
• Congé rémunéré
• Initiatives de mieux-être et ressources d’aide à la santé
• Assurance vie
• Prestations d’invalidité de courte et de longue durée
• Régime de travail hybride (le cas échéant)
• Congé parental et congé pour proches aidants
• Remboursement des frais de scolarité

Getinge est un employeur offrant l'égalité des chances. Getinge se conformera en tout temps à toutes les lois applicables en matière de droits de la personne et autres lorsqu’il examinera tous les candidats qualifiés pour un emploi. Des mesures d’adaptation sont offertes sur demande aux candidats qui participent à tous les aspects du processus de sélection.