Field Service Engineer – Lab Instrument Tech (Travel)

Eppendorf; Montreal; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Flexible field-based work

Comprehensive benefits

Training and certifications

Career growth opportunities

Job summary

Eppendorf is seeking a Field Service Engineer to service our instruments in the Greater Montreal area, Halifax, Ottawa and Toronto. You will install, calibrate, train operators, perform preventive maintenance, test and troubleshoot to ensure optimal instrument performance.

In this role you will document activities, coordinate with Dispatch and the Area Service Manager, and maintain inventory and company assets.

Qualifications

• Must have valid driver's license and clean driving record.
• Travel to the US for training.
• Associate’s degree or equivalent with ~3–5 years of field service experience.

Responsibilities

• Install, calibrate, test, troubleshoot and repair instruments or equipment following manuals and procedures.
• Document service activities, billing and quality records with traceability and compliance.
• Plan and manage your schedule with Dispatch and Area Service Manager, balancing workload for customer satisfaction.
• Build strong customer relationships with clear, proactive communication and professional attitude before, during and after each service visit.
• Manage spare parts inventory and company assets.

Skills

Verbal and written communication in EN

Bilingual in French preferred

Strong hands-on technical skills

Ability to travel to the US for培训

Education

Associate’s degree (A.A.) or equivalent

Job description

Eppendorf is seeking a Field Service Engineer to service our instruments in the Greater Montreal area, Halifax, Ottawa and Toronto. You will install, calibrate, train operators, perform preventive maintenance, test and troubleshoot to ensure optimal instrument performance.

In this role you will document activities, coordinate with Dispatch and the Area Service Manager, and maintain inventory and company assets.