Field Service Engineer

Eppendorf Canada Ltd.; Mississauga; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Mobile and flexible work

Company vehicle

Comprehensive benefits

Room to grow

Job summary

Eppendorf Canada Ltd. is seeking an experienced field service professional to service laboratory instruments across Canada and the US. You will install, calibrate, train users, perform preventive maintenance and troubleshoot issues on Eppendorf equipment.

You should bring hands-on instrument experience, strong communication skills in English, and a willingness to travel. A valid driver's license and a 2-year degree or equivalent are required.

Qualifications

• Associate's degree or equivalent from a two-year college/technical school plus 3–5 years of related field service experience.
• Hands-on skills in installation, troubleshooting, calibration and repair of instruments.
• Valid driver’s license and clean driving record.
• Ability to travel frequently to the US for training.
• Verbal and written English; bilingual French strongly preferred.

Responsibilities

• Perform on-site service including installation, preventive maintenance, testing, troubleshooting and calibration.
• Document and manage service activities, billing and quality records with traceability.
• Coordinate with Dispatch and Area Service Manager to plan workload and calendar entries.
• Maintain spare parts inventory and company assets.
• Build strong customer relationships with clear, proactive communication.

Skills

Driver's license

English language skills

French preferred

Education

Associate's degree or equivalent (2-year college/technical school)

Tools

Field service experience with lab instruments

Job description

How you can make an impact

Territory Coverage: Greater Montreal area, Halifax, Ottawa and Toronto. Perform on-site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures. Document and manage all service activities, billing and quality records accurately, whether working in-house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards. Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction. Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, "can-do" attitude before, during, and after each service visit. Manage spare parts inventory and company assets.

What sets you apart

Must HavesValid Driver's license and clean driving recordAbility to travel frequently to the US as needed for trainingVerbal and written communication in English – Bilingual in French strongly preferredAssociate's degree (A.A.) or equivalent from a two-year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training. Combination of education and Strong hands‑on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.

What we offer

Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people's lives. We value your expertise.

A competitive compensation package with an annual base of $75k - $80k CAD, and a competitive bonus structure reflects your technical skills, field experience and customer impact.

• Mobile and flexible work.
• A field-based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.
• Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.
• Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.
• Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.

EEOC Statement

Eppendorf is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information.

Accessibility Statement

Eppendorf is dedicated to making its digital content accessible to all individuals, including those with disabilities, and ensuring that its online application process provides equal employment opportunities to all job seekers. If you have questions, comments, or encounter any difficulty in using our site, or if you believe you need a reasonable accommodation to search for a job opening or to apply, please contact us at ([e-mail]). Only messages sent for this purpose will be considered.

Eppendorf - About Us

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.