Field Service Manager: Lead a High-Impact Service Team

Waters Corporation; Toronto; Sur place; CAD 110 000 - 140 000; Plein temps

Résumé du poste

Waters Corporation is seeking a District Service Manager to lead a team of Field Service Engineers based in the Montreal, QC and Toronto, ON areas, ensuring service excellence and revenue growth across Waters’ analytical instruments.

You will recruit, develop, and coach the team, align with Sales and Support, and drive customer success while maintaining accountability and continuous improvement. The role requires bilingual English/French and willingness to travel for training.

Qualifications

• BS/BA in chemistry, biology, engineering or related field (or equivalent experience).
• Bilingual English and French capabilities.
• Prior management experience in the scientific/analytical market preferred; sales experience a plus.

Responsabilités

• Recruit, train, and develop a high-performing team of Field Service Engineers.
• Motivate and empower team members to achieve service excellence and business objectives.
• Ensure superior customer experience and satisfaction across all service interactions.
• Conduct regular customer meetings to review service metrics and identify opportunities for improvement.
• Ensure compliance with service delivery and administrative processes.
• Provide up-to-date product support and training to the team.
• Collaborate with Sales, Support, and internal teams to drive customer success.
• Achieve after-sales revenue targets and contribute to annual business goals.
• Translate service data into actionable insights for continuous improvement.

Connaissances

Bilingual EN/FR

Leadership

Communication

Negotiation

Time management

Data-driven problem solving

Travel willingness

Formation

BS/BA in Chemistry/ Biology/ Engineering

Outils

CDS

SDMS

LIMS

ELN

Description du poste

Waters Corporation is seeking a District Service Manager to lead a team of Field Service Engineers based in the Montreal, QC and Toronto, ON areas, ensuring service excellence and revenue growth across Waters’ analytical instruments.

You will recruit, develop, and coach the team, align with Sales and Support, and drive customer success while maintaining accountability and continuous improvement. The role requires bilingual English/French and willingness to travel for training.