Field Service Engineer Sales & Service Montreal, Quebec

Eppendorf; Montreal; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Flexible field-based work

Comprehensive benefits

Training and certifications

Career growth opportunities

Job summary

Eppendorf is seeking a Field Service Engineer to service our instruments in the Greater Montreal area, Halifax, Ottawa and Toronto. You will install, calibrate, train operators, perform preventive maintenance, test and troubleshoot to ensure optimal instrument performance.

In this role you will document activities, coordinate with Dispatch and the Area Service Manager, and maintain inventory and company assets.

Qualifications

• Must have valid driver's license and clean driving record.
• Travel to the US for training.
• Associate’s degree or equivalent with ~3–5 years of field service experience.

Responsibilities

• Install, calibrate, test, troubleshoot and repair instruments or equipment following manuals and procedures.
• Document service activities, billing and quality records with traceability and compliance.
• Plan and manage your schedule with Dispatch and Area Service Manager, balancing workload for customer satisfaction.
• Build strong customer relationships with clear, proactive communication and professional attitude before, during and after each service visit.
• Manage spare parts inventory and company assets.

Skills

Verbal and written communication in EN

Bilingual in French preferred

Strong hands-on technical skills

Ability to travel to the US for培训

Education

Associate’s degree (A.A.) or equivalent

Job description

How you can make an impact

• Please submit all CVs in English
• Territory Coverage: Greater Montreal area, Halifax, Ottawa and Toronto

• Perform on‑site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures.
• Document and manage all service activities, billing and quality records accurately, whether working in‑house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards.
• Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction.
• Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, “can‑do” attitude before, during, and after each service visit.
• Manage spare parts inventory and company assets

What sets you apart

• Must Haves
  • Valid Driver’s license and clean driving record
  • Ability to travel frequently to the US as needed for training
  • Verbal and written communication in English – Bilingual in French strongly preferred
• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training. Combination of education and
• Strong hands‑on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.

What we offer

• Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people’s lives.
• We value your expertise. A competitive compensation package with an annual base of $75k - $80k CAD, and a competitive bonus structure reflects your technical skills, field experience and customer impact.
• Mobile and flexible work. A field‑based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.
• Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.
• Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.
• Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.

EEOC Statement:

Eppendorf is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information.

Accessibility Statement

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