Field Clinical Specialist THV (Fixed-Term)

Edwards Lifesciences; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading medical device company in Calgary seeks a Clinical Education Specialist to develop training materials and provide education on innovative devices. The ideal candidate will have at least 5 years of experience in the medical device field and a strong understanding of cardiovascular science. This role involves training healthcare professionals and ensuring they are well-equipped with the knowledge to support patient outcomes. Competitive compensation is offered.

Qualifications

• 5 years of experience in related medical device.
• Training experience in clinical / technical environment is preferred.

Responsibilities

• Responsible for certification of centers, physicians and other related staff.
• Provide education on device handling and implantation techniques.
• Develop and improve training materials based on clinical trial experience.
• Educate and train physicians and hospital personnel on investigational products.
• Support inventory management.

Skills

Proficiency in MS Office Suite

Strong communication skills

Problem-solving skills

Understanding of cardiovascular science

Attention to detail

Ability to manage competing priorities

Job description

Overview

Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.

Responsibilities

• Responsible for certification of centers, physicians and other related staff, as well as EW personnel, and as outlined within EW SOPs.


• Interact with KOL and proctors.


• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.


• Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.


• Business Intelligence.


• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one‑on‑one ad‑hoc training sessions and in‑service structured education programs.


• Throughout commercial procedures, provide physicians and medical staff with required follow‑up support to ensure continuity of education and technical support related to all aspects of patient outcome.


• Provide training and guidance to new Field Clinical Specialists.


• Support Inventory Management.


• Support & Lead CT Case Review (3Mensio).


• Collaborate with the team to provide case support for all TAVI cases in region.


• Validate software and hardware updates in the field as applicable.


• Learns the product(s), physiology, anatomy, applications and “language” of the market and Edwards Lifesciences.


• Fully monitor clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.


• Other incidental duties.

Qualifications

• 5 years of experience in related medical device.


• Training experience in clinical / technical environment is preferred.

Skills

• Proven expertise in MS Office Suite and ability to operate general office machinery.


• Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills.


• Excellent problem‑solving and critical‑thinking skills.


• Full knowledge and understanding of cardiovascular science.


• Full understanding of cardiovascular anatomy, pathology and physiology.


• Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting.


• Ability to manage confidential information with discretion.


• Strict attention to detail.


• Ability to interact professionally with all organizational levels.


• Ability to manage competing priorities in a fast‑paced environment.


• Must be able to work in a team environment, including inter‑departmental teams and key contact representing the organization on contracts or projects.


• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations.


• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.