Field Catastrophe Claims Adjuster – Hybrid/Travel-ready

Aviva plc; Canada; Remote; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Base salary + annual bonus

Retirement savings

Share plan

Health benefits

Personal wellness

Volunteer opportunities

Hybrid work model

Career development

Education support

Vacation buy

Diversity & inclusion

Wellness programs

Job summary

Aviva Canada is seeking a Catastrophe Claims Adjuster to help clients navigate challenging times with care and confidence. You will assess, negotiate, and settle complex property claims, balancing policy terms with client service.

The role offers a hybrid model, opportunities for career development, and comprehensive benefits. Travel across Canada may be required, with periods away from home up to 30 days.

Qualifications

• College or University degree, or CIP designation.
• Prior customer service experience, preferably with face-to-face interaction.
• 3+ years of property personal and commercial experience.
• Knowledge of building construction and estimating software.
• Excellent time management and organizational skills.
• Outstanding customer service and communication skills.
• Strong problem-solving abilities.
• Ability to travel across Canada on short notice and work away from home for up to 30 days.
• Capability to work extended hours and weekends 365 days/year.
• Valid driver’s license.

Responsibilities

• Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
• Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
• Provide outstanding customer service and keep related parties advised of the claims status.
• Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
• Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
• Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
• Identify large losses, questionable claim indicators, and subrogation opportunities early.
• Maintain accurate reserving of claims files.
• Accurately assess and settle moderate to high complexity property claims.
• Ensure timely and effective communication with all collaborators.
• Maintain high standards of data accuracy and claims file management.
• Deliver outstanding customer service, ensuring client happiness.

Skills

Customer service

Property claims experience

Building construction knowledge

Estimating software knowledge

Time management

Communication skills

Problem solving

Travel availability

Work extended hours

Driver's license

Education

College or University degree or CIP designation

Tools

Xactimate

Job description

Aviva Canada is seeking a Catastrophe Claims Adjuster to help clients navigate challenging times with care and confidence. You will assess, negotiate, and settle complex property claims, balancing policy terms with client service.

The role offers a hybrid model, opportunities for career development, and comprehensive benefits. Travel across Canada may be required, with periods away from home up to 30 days.