Catastrophe Claims Adjuster (Field)

Aviva Canada; Canada; Hybrid; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Retirement savings

Health benefits

5 extra vacation days

Diversity and inclusion programs

Job summary

Aviva Canada is seeking a Catastrophe Claims Adjuster to help clients navigate challenging times with care and expertise. You will review policies, investigate claims, and negotiate settlements across property claims, using Xactimate and on-site inspections where required.

This role supports a world-class team with a strong focus on customer service and data accuracy. You will travel across Canada as needed, including up to 30 days away, and enjoy a hybrid work model, competitive compensation,

Qualifications

• College or University degree, or CIP designation.
• 3+ years of property personal and commercial experience.
• Knowledge of building construction and estimating software.
• Strong customer service and communication skills.
• Ability to travel across Canada on short notice and stay away up to 30 days.

Responsibilities

• Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
• Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
• Provide outstanding customer service and keep related parties advised of the claims status.
• Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
• Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
• Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
• Identify large losses, questionable claim indicators, and subrogation opportunities early.
• Maintain accurate reserving of claims files.

Skills

Customer service

Communication

Time management

Attention to detail

Travel ability

Valid driver\'s license

Education

College or University degree, or CIP designation

Tools

Xactimate

Estimating software

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

As a Catastrophe Claims Adjuster, you will play a pivotal role in helping our clients navigate through challenging times with confidence and care. This position offers you the chance to be part of a world-class team, known for its proven track record of success and ambitious goals. Together, we will build flawless claims experiences and ensure that our clients receive the support they need when they need it most!

What You'll Do

• Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
• Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
• Provide outstanding customer service and keep related parties advised of the claims status.
• Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
• Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
• Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
• Identify large losses, questionable claim indicators, and subrogation opportunities early.
• Maintain accurate reserving of claims files.

Your success as a Catastrophe Claims Adjuster will be determined by your ability to:

• Accurately assess and settle moderate to high complexity property claims.
• Ensure timely and effective communication with all collaborators.
• Maintain high standards of data accuracy and claims file management.
• Deliver outstanding customer service, ensuring client happiness.

What You'll Bring

• College or University degree, or CIP designation.
• Prior customer service experience, preferably with face-to-face interaction.
• 3+ years of property personal and commercial experience.
• Knowledge of building construction and estimating software.
• Excellent time management and organizational skills.
• Outstanding customer service and communication skills.
• Strong problem-solving abilities.
• Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time.
• Capability to work extended hours and weekends 365 days/year.
• Valid driver's license.

What You’ll Get

• The salary band for this position ranges from $85,000 to $100,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.