Remote Catastrophe Claims Advisor – Complex Property

Allstate Corporation; Canada; Hybrid; CAD 66,000 - 107,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts

Good Office program

Student Loan Payment Matching

Comprehensive Retirement Savings

Annual Wellness allowance

Personal reflection day

Tuition Reimbursement

Working within the community

Job summary

Allstate Canada is seeking a Catastrophe Claims Advisor to join the National Catastrophe Claims team. You will handle and adjust medium to high complexity residential property claims by phone and written correspondence.

You will interpret policy wordings, determine coverages, document files, and negotiate settlements, while meeting productivity and customer service goals. This remote role offers flexible work arrangements, competitive compensation, and a range of employee benefits as described

Qualifications

• 3-5 years' experience in handling medium to large loss complex residential property claims.
• CIP Designation, or currently enrolled.
• Experience in adjusting single peril auto claims.
• IICRC Certification, or enrollment.
• HAAG Certification, or enrollment.
• Ability to review, critique, and negotiate reconstruction estimates.
• Proficient with Xactimate and Guidewire.
• Stratum 1 Information Processing Capability.
• The ability to handle high volume of claims – 125+/- pending.

Responsibilities

• Investigates, negotiates and settles claims of medium – high complexity by telephone and written correspondence.
• Interprets insurance policy wordings, determines policy coverages and reserves.
• Document claim files with notes, evaluations and decision making process.
• Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes.
• Process payments within established authority levels.
• Negotiates with insureds, claimants and insurers.
• Participate in the processes to identify, recommend and implement appropriate changes/enhancements to claim policies, practices, procedures and continuous improvement initiatives as requested by manager.
• Meet the productivity, customer service goals and quality objectives specified for National Claims and discipline.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Participate in Queue Responsibility

Skills

Catastrophic Claims

Claims Management

Customer Service

Insurance Claims

Property Claims

Education

CIP Designation

IICRC Certification

HAAG Certification

Tools

Xactimate

Guidewire

Job description

Allstate Canada is seeking a Catastrophe Claims Advisor to join the National Catastrophe Claims team. You will handle and adjust medium to high complexity residential property claims by phone and written correspondence.

You will interpret policy wordings, determine coverages, document files, and negotiate settlements, while meeting productivity and customer service goals. This remote role offers flexible work arrangements, competitive compensation, and a range of employee benefits as described