Field-Based Product Support & Ops Specialist

Caterpillar; Oakville; On-site; CAD 106,000 - 133,000; Full time

Job summary

A leading manufacturing company is seeking a Product Support Operations Representative to enhance dealer efficiency and customer satisfaction in Oakville, Ontario. In this role, you will focus on ensuring profitable service operations, developing dealer capabilities, and leading strategic initiatives to improve customer experience. Candidates should possess strong analytical skills and a Bachelor's degree in Engineering or a related field. This position offers a salary range of $106,320 to $132,840. Relocation assistance is available.

Benefits

Relocation assistance

Qualifications

• Knowledge of customer service concepts and techniques to meet and exceed customer expectations.
• Ability to work collaboratively with various individuals and groups.
• Understanding of effective communication concepts and techniques.
• Knowledge of problem solving approaches to resolve operational issues.

Responsibilities

• Ensure dealers provide the best customer experience and improve services.
• Lead operational excellence and set targets for performance.
• Continuously improve service operations to enhance customer experience.
• Support dealer's business planning and operational improvements.

Skills

Customer Focus

Service Excellence

Collaborating

Consulting

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Education

Bachelor's degree in Mechanical or Industrial Engineering

Job description

A leading manufacturing company is seeking a Product Support Operations Representative to enhance dealer efficiency and customer satisfaction in Oakville, Ontario. In this role, you will focus on ensuring profitable service operations, developing dealer capabilities, and leading strategic initiatives to improve customer experience. Candidates should possess strong analytical skills and a Bachelor's degree in Engineering or a related field. This position offers a salary range of $106,320 to $132,840. Relocation assistance is available.