Fashion Sales & Order Fulfillment Coordinator

Mad Engine, LLC; Toronto; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Casual Dress

Dental Care & Extended Health Care

Paid Time Off

RRSP Match

Vision Care

Job summary

Mad Engine, LLC in Etobicoke, ON is seeking a Sales Coordinator to support the Director of Sales and the sales leadership team. You will collaborate with multiple departments, manage product samples, coordinate orders, and ensure timely and accurate delivery to customers.

This role emphasizes order management, cross-functional communication, and data accuracy across retailer accounts in Canada, with a focus on keeping styles logged and information current throughout the order fulfillment process.

Qualifications

• Proven experience in sales support or a related role.
• Ability to thrive in a fast-paced environment, operate under pressure, and meet tight deadlines.
• Be self-motivated, confident, and energetic, and highly organized.
• Proficient in Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Understanding and comprehension of garment construction and fashion industry.

Responsibilities

• Provide essential administrative, organizational, and communication support to the Sales Director on three major fashion retailer accounts in Canada.
• Liaise with retailer partners and support the Sales Director on programs to drive top-line sales by creating and maintaining sales order tools, customer product databases, record keeping drives, and generating sales reports.
• Managing external customer product management portals on a regular basis to ensure accuracy of product lines, customer expectations and information in real time. Building and maintaining relationships with customers, responding to inquiries, and resolving issues
• Order Management: utilize internal and external systems to submit and procure product samples, complete and coordinate new orders in the New Order portal and ensure accurate and timely processing of sales orders. Processing all sales order and creative revisions to ensure all orders reflect accurate information and communication cross-functional departments.
• Work cross departmentally with the creative operations team (Cannux) to ensure styles are logged into the system accurately and that all data integrity is reflected within the order preparation process – ownership of the order management process.
• Partner with licensing teams to obtain approval for all styles before order submission to expediate order processing and accuracy for production execution
• Sample Management: Coordinate and communicate cross departmentally with production teams on the sample management process for retailer marketing and buyer timelines to ensure the retailer calendar is being followed and deadlines are being met. Collaborate with the Product Development and Production departments to ensure physical samples accurately reflect customer expectations and final production as per orders. Work with retailer customer partners to communicate, track and keep records of sampling process.
• Meeting and Product Preparations: assist with sample management (buyer and marketing samples), meeting arrangements, and management of reports and sales tools to ensure up to date information and accuracy.
• Account Management: Ensure timely completion of orders from receipt to delivery.
• Regularly review and implement updates to vendor manuals cross departmentally.

Skills

Outlook

Excel

Word

Communication skills

Garment construction knowledge

Job description

Mad Engine, LLC in Etobicoke, ON is seeking a Sales Coordinator to support the Director of Sales and the sales leadership team. You will collaborate with multiple departments, manage product samples, coordinate orders, and ensure timely and accurate delivery to customers.

This role emphasizes order management, cross-functional communication, and data accuracy across retailer accounts in Canada, with a focus on keeping styles logged and information current throughout the order fulfillment process.