Customer Fulfillment Coordinator

Altis Recruitment; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Exposure to recognized consumer products environment

Collaborative workplace

Potential extension beyond initial contract

Job summary

Altis Recruitment is seeking a Customer Fulfillment Leader in Vaughan, ON, to manage retail order management during peak demand. This role is pivotal in ensuring accurate order processing and maintaining customer relationships.

You will work with Sales, Marketing, and Logistics teams, supporting crucial retail partnerships while thriving in a collaborative workplace. This opportunity blends order management with customer service, requiring at least 3 years of relevant experience and strong SAP knowledge.

The position demands a detail-oriented individual who excels in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in order management or customer service.
• Hands-on experience with SAP is mandatory.
• Proven ability to manage high-volume customer orders with attention to detail.

Responsibilities

• Manage customer orders from receipt through fulfillment.
• Maintain customer data and support order-to-cash processes.
• Process incoming EDI orders and customer claims.
• Provide support regarding product availability and order status.
• Collaborate with Sales, Marketing, Logistics, and Finance teams.
• Identify and elevate complex customer concerns.

Skills

Order management experience

Customer service skills

SAP S/4HANA experience

Proficiency in Microsoft Office Suite

Communication skills

Problem-solving skills

Team collaboration

Tools

SAP S/4HANA

Microsoft Office Suite

Job description

Location: Vaughan, ON (On-site, 5 days per week)

Language: Strong written and verbal communication skills in English required.

About the Opportunity

An established consumer products organization is seeking a Customer Fulfillment Leader to support a high‑volume retail order management function during a critical period of business demand. This role plays a key part in ensuring major retail partners receive accurate, timely order support while helping maintain a seamless order‑to‑cash process.

Working closely with teams across Sales, Marketing, Logistics, and Finance, you will be the go‑to resource for order management activities and customer fulfillment support. This is an excellent opportunity for a detail‑oriented professional who thrives in a fast‑paced environment and enjoys building strong relationships while delivering exceptional customer service.

What’s In It for You

• Gain exposure to a nationally recognized consumer products environment
• Work alongside experienced cross‑functional teams in operations, logistics, and sales
• Contribute to a high‑impact function that directly supports key retail partnerships
• Join a collaborative workplace that values accountability, teamwork, and customer excellence
• Opportunity to demonstrate your expertise and potentially extend beyond the initial contract term based on business needs and performance

Your Responsibilities

• You’ll manage customer orders from receipt through fulfillment, ensuring accuracy and timely processing
• You’ll maintain customer data and support efficient order‑to‑cash processes within SAP S/4HANA
• You’ll process incoming EDI orders, purchase order updates, and customer claims
• You’ll provide knowledgeable support regarding product availability, pricing, and order status inquiries
• You’ll collaborate with Sales, Marketing, Logistics, and Finance teams to resolve customer needs and delivery requirements
• You’ll research replacement parts and product information to support retail customer inquiries
• You’ll identify and elevate complex customer concerns while maintaining a high standard of service

Skills and Qualifications

• Minimum 3 years of experience in order management, order fulfillment, customer service, or order entry within a fast‑paced environment
• Hands‑on experience with SAP is mandatory (SAP S/4HANA or SAP Sales & Distribution (SD) is an asset)
• Strong order management experience supporting retail, consumer products, apparel, appliance, or similar industries
• Proven ability to manage high‑volume customer orders with exceptional attention to detail
• Proficiency with Microsoft Office Suite, including Excel
• Strong communication, problem‑solving, and customer relationship management skills
• Ability to work both independently and collaboratively within a team environment