Eyecare Concierge — Retail Associate (Evenings/Weekends)

Specsavers; Burnaby; On-site; CAD 22,000 - 31,000; Part time

Benefits offered by this job

Paid vacation

Birthday leave

Volunteer leave

Vision care

Family discounts

Health  and dental

Health Care Spending Account

Employee assistance program

Career growth

Job summary

Specsavers in Burnaby, BC, is seeking an Eyecare Consultant to deliver exceptional eye care and affordable eyewear. You will guide customers through frame selections, support first-time contact lens experiences, and receive full training even without prior optical experience.

The role emphasizes customer experience, relationship-building, and working evenings and weekends in a fast-paced retail setting. Legal eligibility to work in Canada is required.

Qualifications

• Evenings and weekends availability is required.
• Passion for delivering WOW moments through exceptional customer service.
• Must be legally eligible to work in Canada.
• Able to thrive in a fast-paced retail environment and build long-term customer relationships.

Responsibilities

• Welcome customers warmly, creating a friendly store environment.
• Understand customers' needs and recommend eyecare solutions.
• Guide customers to frames that suit lenses and style.
• Explain offers, products and services clearly to aid informed choices.
• Perform pre-screening tests with full training provided.
• Measure and adjust frames for a precise fit.
• Process orders for glasses and contact lenses accurately.
• Schedule follow-up appointments to maintain care.
• Act as a Specsavers ambassador in line with company values.

Skills

Customer service

Retail environment

Communication

Flexibility

Relationship building

Job description

Specsavers in Burnaby, BC, is seeking an Eyecare Consultant to deliver exceptional eye care and affordable eyewear. You will guide customers through frame selections, support first-time contact lens experiences, and receive full training even without prior optical experience.

The role emphasizes customer experience, relationship-building, and working evenings and weekends in a fast-paced retail setting. Legal eligibility to work in Canada is required.