Eyecare Concierge - Flexible Evenings & Weekends

Specsavers; Richmond Hill; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

3 weeks vacation prorated

Birthday Leave and Volunteer Leave

Vision care: 2 free glasses or 12‑mo.”

Friends & Family discounts

Employee Assistance Program

Career Growth

Job summary

Specsavers in Richmond Hill, Ontario, is hiring Retail Associates (Eyecare Consultants) to deliver exceptional eye care and affordable eyewear. You will guide customers through frame selections, assist first-time contact lens wearers, and receive full training to succeed.

The role supports evenings and weekends, with a focus on creating memorable, WOW customer experiences in a fast-paced retail setting.

Qualifications

• Availability to work evenings and weekends is required for this role.
• A passion for creating “WOW” moments through exceptional customer service.
• Ability to thrive in a fast-paced retail environment.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing, and confident demeanor, with the ability to provide knowledgeable product recommendations and styling advice.
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model.
• Previous experience in retail or customer service is an asset—but not essential.
• Enthusiasm for learning about frames, lenses, and pre-testing procedures.
• Must be legally eligible to work in Canada.

Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
• Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.

Skills

Customer service

Retail experience

Communication

Evening/weekend availability

Friendly demeanor

Job description

Specsavers in Richmond Hill, Ontario, is hiring Retail Associates (Eyecare Consultants) to deliver exceptional eye care and affordable eyewear. You will guide customers through frame selections, assist first-time contact lens wearers, and receive full training to succeed.

The role supports evenings and weekends, with a focus on creating memorable, WOW customer experiences in a fast-paced retail setting.